Bensons Auto Collision

4.1 (678reviews)
84%
8019 Alamo Downs Pkwy,  San Antonio,  TX  78238

In operation 31 years, 14 years at this location.

IPAC Body Shop is a state of the art facility. Although, we can repair any make and model vehicle, we do specialize in Chrysler/Dodge/Ram/Jeep, Nissan and Mazda vehicles. All IPAC technicians are I-CAR Gold certified and Nissan\Infinity certified. We work with all major insurance carriers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (678)

Likely to Recommend

not satisfied on communication skills

Repair Quality

I paid deductible and waited for part to come in before dropping off my vehicle . Once my car was in the shop I call time find out what the delay was to find they had order the wrong part...

Customer Service

I am the owner of the vehicle I gave my email and Phone # but instead on Fri the call for my car being ready was made to the insurance policy owner's home who was out of town thus delaying me from picking up my vehicle until Mon.. Inadequate and unprofessional service

Likely to Recommend

Repair Quality

Quality of work was done 👍. It just took a little bit too long. Thank you.

Customer Service

Likely to Recommend

We would never recommend and will never go back. In fact, we will do the very opposite. Tell our friends to stay away.

Repair Quality

No communication within the office. We had to wait another weekend because you did not order equipment all at once to repair. (Tire) We were given faulty OME and had to wait an additional week! Office unable to produce a receipt.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Your team was very helpful, courtesy, and very professional.

Likely to Recommend

I'm extremely happy on the repairs and staff.

Repair Quality

Great work, very helpful and professional staff.

Customer Service

Kept me updated on my vehicles progress.

Likely to Recommend

Never would I recommend Ipac for bodywork or paint

Repair Quality

I understood that the bumpers are slightly a different color than the rest of my vehicle cuz they are plastic. If the bumper in the front is a little darker than the rest of my vehicle I think common sense the back bumper would be painted the same color as front one so my car so I would not have 3 colors . I picked up my car after 2nd attempt and not even aligned the bumper properly or painted the edges right. Very upset with service .. never in my life will get any vehicle get bodywork at your shop.

Customer Service

I understood that the bumpers are slightly a different color than the rest of my vehicle cuz they are plastic. If the bumper in the front is a little darker than the rest of my vehicle I think common sense the back bumper would be painted the same color as front one so my car so I would not have 3 colors . I picked up my car after 2nd attempt and not even aligned the bumper properly or painted the edges right. Very upset with service .. never in my life will get any vehicle get bodywork at your shop.

Likely to Recommend

It would be up to them not me

Repair Quality

When I call I pac body shop To tell them that I was sending my vehicle they told me that they would call me when they would get it and we would have a walk through review never did I get that you would have been nice.

Customer Service

Again for the same reason.

My Experience

Smooth operation

Likely to Recommend

Repair Quality

Great service and courteous .

Customer Service

Likely to Recommend

This was my second time! And I already have recommended Ipac to friends and relatives.

Repair Quality

Very happy with the service and the performance, I dealed with mr. Martin Garcia , and Paul Vega, both we ere very knowledgeable and professional. Time efficient, no run around! Thank you!!!

Customer Service

Very happy with the service and the performance, I dealed with mr. Martin Garcia , and Paul Vega, both we ere very knowledgeable and professional. Time efficient, no run around! Thank you!!!

Returned Clean

My Experience

everyone was a delightful and help full.

Likely to Recommend

The work done was great 👍

Repair Quality

Team there worked 👍

Customer Service

All were great 👍

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Excellent work by all concerned

Likely to Recommend

Don't know anyone else that can do better.

Repair Quality

The staff was excellent. Took extra good care of my needs and vehicle

Customer Service

Perfect work. Excellent service by Mr Vega and the girls that assisted me.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Very pleased with my services. My car was ready in 2 days.

Customer Service

Customer service was very helpful and answered all my questions

Returned Clean

Likely to Recommend

Repair Quality

My car looks great!! Ty so much for the great work 💓

Customer Service

Likely to Recommend

Repair Quality

Happy with the repair. Disappointed with the damage someone did when they backed up my vehicle.

Customer Service

Happy with the repair. Disappointed with the damage someone did when they backed up my vehicle.

Returned Clean

My Experience

Always on top of updates and sending me notifications and quality service while in the shop off alamo downs.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Even though it took a very long time to fix my car, I would still recommend IPAC. The service is good.

Repair Quality

Customer Service

Paul and Martin were very professional and kept me informed. They were very knowledgeable about what was going on with my car. The ladies who answered the phone were ok but not exceptional. Could be a little friendly.

Likely to Recommend

Repair Quality

Customer Service