Benz Collision

4.9 (425reviews)
100%
2740 Bay Road,  Redwood City,  CA  94063
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Shop AssistantSparkles

In operation 31 years.

Welcome to Benz Collision, a family-owned auto body shop located in Redwood City, California. We have been providing complete customer satisfaction for over 31 years. At Benz Collision, our customers are our friends. We offer all-inclusive service across all major car brands and deliver only the best quality at a fair price. We're all about going the extra mile; that's why when you have your car repaired at Benz Collision, as an extra thank you for your business, we'll wash and detail your car inside and out. We want you to get you back on the road quickly and have you both feeling and looking good when you leave our shop.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
  • Arabic
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 1:00 pm
* Holiday hours may differ.
I-Car

Reviews (425)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, with many noting that their vehicles were returned looking brand new. The repair work is frequently described as flawless, with excellent attention to detail and craftsmanship. Communication stands out as a major strength, with customers appreciating regular text updates and prompt responses to calls. Timeliness is another highlight, as numerous customers noted their vehicles were completed ahead of schedule. Several customers mentioned the added bonus of complimentary interior and exterior cleaning. A few customers noted areas for improvement directly from their feedback, including occasional delays in proactive communication during parts delays and minor alignment issues, though these were resolved promptly.
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"... process and answered all of my questions promptly. The quality of the work was outstanding, and my vehicle looks as good as new. The team went above and beyond to ensure everything ..." Read more
"The replacement of my bumper was flawless. They were quick to repair my vehicle and return it ..." Read more
"... clearly, kept me updated throughout the process, and the results were flawless. Highly recommend them for anyone who wants dealership-level quality with a personal touch." Read more
"... and took great care of my car. I got it back and it looked like nothing had ever happened to it. They were really professional and pleasant to work with." Read more
"I was very pleased with the work and the attitude of everybody at Bens. Theyre extremely competent and polite."
"Amazing service! Done earlier than expected and really great communication throughout."
"It was ready several days before it was promised."
"Earlier and I gladly appreciate it due to having 3 kids, being in the comfort of my own car faster than expected ..." Read more
"Completed one day early"
"Repair completed on the due date, dropped my rental there at their Auto shop, they contacted Enterprise to pick up the rental ..." Read more
"... to end. I cant imagine a better repair experience. The level of communication, the staffs expertise and helpfulness, and every other aspect of the process were outstanding. ..." Read more
"The delay was on the part of Nissan. Benz Collision communicated every step of the way and even offered a free detailing on account of the delay. They also made sure the ..." Read more
"... work with and did a fantastic job on the car. They keep you posted on the progress through texts and call to alert you of any changes." Read more
"... Im fine with delays, its not your fault. However, you dropped the ball on updating me about the delay. I had to call for an update after two or three days of not hearing. Otherwise ..." Read more
"Amazing service! Done earlier than expected and really great communication throughout."

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Good

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My Experience

Incredible service! Super kind, communicative. I am super happy with the speed at which my car was fixed as well as how great the repair is. Looks brand new. They went above and beyond would definitely get my repairs done here again!

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Incredible staff! So communicative, efficient. I loved the work they did on my car it looks brand new!

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Great customer service, extremely response and helpful. They did a great job with the repair.

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My Experience

Very kind team and they did great work on my car!

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Great customer service and great work!

Customer Service

Returned Clean

My Experience

Our whole experience was amazing, from beginning to end. I can’t imagine a better repair experience. The level of communication, the staff’s expertise and helpfulness, and every other aspect of the process were outstanding. I have already recommended Benz Collision to several other people and will continue to do

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Great service

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Returned Clean

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Estimate was accurate and time was accurate. Repair looks like a new car.

My Experience

Without doubt this is the very best customer service and quality repair I have ever had from a body shop. From the very first email to Anwar seeking help to collection of a beautifully repaired and cleaned vehicle it was nothing but excellence and efficiency. I very rarely write reviews but in this case I'm compelled to do so as everyone should seek out this shop for their repairs. Thank you Anwar for making what was a stressful situation into a smooth and brilliant experience.

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Outstanding service this is the very best experience and quality of work I have ever received from a body shop

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My Experience

Quick, job well done, friendly customer service!

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Quick and accurate quote, appointment easy to make, car ready after 2 days, earlier than projected, job well done, friendly staff

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Fantastic experience. Benz collision is a 10/10!

My Experience

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Fast, efficient and straightforward, with good communication.

Customer Service

Returned Clean

My Experience

The owners are very friendly , the repairs were done fast and well

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My Experience

Anwar and the team are a pleasure to deal with. Car was done days earlier than committed and the repair work looked great

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Excellent job, finished earlier than committed

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Returned Clean

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Very professional and efficient. Always keeping updated with progress. Great job!

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Great job

Customer Service

Car looks like new and fixed the problem the dealer couldn’t. Very happy

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They worked fast and they do a very good job

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I’m very satisfied with the job they have done

My Experience

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I will tell many of my friends to go to the same body shop

Repair Quality

Customer Service

It was done well on time car looks better than new