Benz Collision

4.9 (397reviews)
100%
2740 Bay Road,  Redwood City,  CA  94063
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Shop AssistantSparkles

In operation 31 years.

Welcome to Benz Collision, a family-owned auto body shop located in Redwood City, California. We have been providing complete customer satisfaction for over 31 years. At Benz Collision, our customers are our friends. We offer all-inclusive service across all major car brands and deliver only the best quality at a fair price. We're all about going the extra mile; that's why when you have your car repaired at Benz Collision, as an extra thank you for your business, we'll wash and detail your car inside and out. We want you to get you back on the road quickly and have you both feeling and looking good when you leave our shop.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
  • Arabic
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 10:00 am - 3:00 pm
* Holiday hours may differ.
I-Car

Reviews (397)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, with many noting that vehicles were returned looking brand new. The team receives high marks for professionalism, friendliness, and genuine care. Communication is frequently highlighted as a strength, with customers appreciating timely text updates, prompt call-backs, and proactive coordination with insurance and rental car companies. Repairs are often completed on time or even ahead of schedule. A few customers noted areas for improvement, specifically requesting more proactive updates during delays caused by parts shortages, and one customer mentioned an incomplete repair involving a hubcap. Overall, the vast majority of customers express strong satisfaction and willingness to recommend the shop to family and friends.
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"... process and answered all of my questions promptly. The quality of the work was outstanding, and my vehicle looks as good as new. The team went above and beyond ..." Read more
"Highly professional and friendly service. Excellent work, done promptly and with great attention to detail. ..." Read more
"... They took the time to explain everything clearly, kept me updated throughout the process, and the results were flawless. Highly recommend them for anyone who ..." Read more
"... questions and kept me updated on the jobs progress. The repair was done beautifully." Read more
"... Sunday drop off and pick up around some time off. They did an amazing job on the work and even cleaned the inside of the car too. I can't tell you HOW GREAT ..." Read more
"Repair completed on the due date, dropped my rental there at their Auto shop, they contacted Enterprise to ..." Read more
"Completed one day early"
"... like my car was never damaged, they did the job on finishing faster than expected. I do greatly appreciate it, do recommend for any of your needs !" Read more
"If anything it was ready a day earlier than I thought it may be. They kept me in the loop the whole time."
"They had difficulty finding a part that delay completion."
"... Im fine with delays, its not your fault. However, you dropped the ball on updating me about the delay. I had to call for an update after two or three days ..." Read more
"... work with and did a fantastic job on the car. They keep you posted on the progress through texts and call to alert you of any changes." Read more
"... I was informed of progress in a timely manner and my calls were always answered. I highly recommend Benz Collision Center." Read more
"Communication was lacking. Many times I had to call myself."
"... customer service. They took amazing care of my car. The communication was clear and consistent, the staff was incredibly friendly, and the quality of their work ..." Read more

My Experience

They were very friendly, professional, and very quick with the turnaround of my vehicle. They did a good job fixing my car and it was ready sooner than expected.

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

They beat all expectations.

Customer Service

Everyone was very polite and pleasant.

Returned Clean

My Experience

Great customer service. Quick repair, quality work and delivery of my vehicle. Very helpful and knowledgeable staff. Thank you!

Likely to Recommend

Yes, I have. They do a great job!

Repair Quality

Customer Service

Excellent customer service, attention to detail.

Returned Clean

My Experience

excellent work, really helpful and professional!

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Repair Quality

Customer Service

great service, very professional and helpful

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Repair Quality

Customer Service

Returned Clean

My Experience

Everyone who works there whom I came into contact with was not only very competent, but also extremely helpful and polite.

Likely to Recommend

Repair Quality

I was very pleased with the work and the attitude of everybody at Ben’s. They’re extremely competent and polite.

Customer Service

Returned Clean

My Experience

The repairs were done quick and excellent customer service as well

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Repair Quality

Customer Service

My Experience

The sideswipe was replaced with no dents and a new paint job!

Likely to Recommend

Yes, I would not be able to directly blame you for the smell, because it happens all over the SF Bay Area.

Repair Quality

Customer Service

Looks great!

Returned Clean

My Experience

Fixed to like brand new condition. Anwar was knowledgeable and easy to work with. Insurance claim process handled smoothly on our behalf. Should have called us in advance to let us know estimate was improved by insurance, so we could plan on when to bring the car in. Overall, satisfied with service and would recommend.

Likely to Recommend

Repair Quality

Customer Service

Wonderful team to work with. From doing beautiful work on my car, to make it possible to not disrupt my life. Great customer service!

My Experience

Quick service. I had scheduled a pick up from Enterprise at the shop and it was taking a long time. Staff took it upon themselves to followup with Enterprise about my ride and was able to expedite the pick up. Much appreciated!

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Repair Quality

Customer Service

Did a great job like my car was never damaged, they did the job on finishing faster than expected. I do greatly appreciate it, do recommend for any of your needs !

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Very professional, courteous and friendly staff who were able to answer all my questions and kept me updated on the job’s progress. The repair was done beautifully.

Likely to Recommend

Great service and beautiful results.

Repair Quality

High quality workmanship. The finished product looks great.

Customer Service

Great service. Very professional and friendly staff who kept us updated to date on the repair schedule and answered all our questions.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Excellent customer service great work and communication and we would recommend to everyone and Anwar and Jackie were very professional and we would return again

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Repair Quality

Customer Service

Great customer service and I recommend to anyone to ask for Anwar and Jackie

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Repair Quality

Customer Service

Friendly service

My Experience

10 out of 10 in every aspect from communication to quality

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Repair Quality

Customer Service

Top tier all the way, very happy!

My Experience

Benz Collision was great to work with and did a fantastic job on the car. They keep you posted on the progress through texts and call to alert you of any changes.

Likely to Recommend

Repair Quality

Car looks perfect.

Customer Service

Friendly, helpful, and kept me apprised of progress during the repair. Work was excellent

My Experience

Only comment: I’m fine with delays, it’s not your fault. However, you dropped the ball on updating me about the delay. I had to call for an update after two or three days of not hearing. Otherwise good job.

Likely to Recommend

Repair Quality

Customer Service

Good job!