Benz Collision

4.9 (404reviews)
100%
2740 Bay Road,  Redwood City,  CA  94063
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Shop AssistantSparkles

In operation 31 years.

Welcome to Benz Collision, a family-owned auto body shop located in Redwood City, California. We have been providing complete customer satisfaction for over 31 years. At Benz Collision, our customers are our friends. We offer all-inclusive service across all major car brands and deliver only the best quality at a fair price. We're all about going the extra mile; that's why when you have your car repaired at Benz Collision, as an extra thank you for your business, we'll wash and detail your car inside and out. We want you to get you back on the road quickly and have you both feeling and looking good when you leave our shop.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
  • Arabic
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 10:00 am - 3:00 pm
* Holiday hours may differ.
I-Car

Reviews (404)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many noting that their vehicles were returned looking brand new. The staff was frequently described as courteous, friendly, and professional. Communication was a strong highlight, with customers appreciating automated text updates, prompt call-backs, and regular progress notifications. Timeliness was another key strength, as numerous repairs were completed ahead of schedule. Customers also valued the complimentary interior and exterior cleaning. A few customers noted areas for improvement directly in their feedback, including occasional delays in proactive updates during parts delays and minor alignment concerns, but these were exceptions in an overwhelmingly positive set of reviews.
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"... process and answered all of my questions promptly. The quality of the work was outstanding, and my vehicle looks as good as new. The team went above and beyond to ensure everything ..." Read more
"... clearly, kept me updated throughout the process, and the results were flawless. Highly recommend them for anyone who wants dealership-level quality with a personal touch." Read more
"... up my car two days later I was very impressed by how well done the work was. They also took the time to wash my car inside and out. I would highly recommend them." Read more
"Highly professional and friendly service. Excellent work, done promptly and with great attention to detail. Communication between myself and Benz Collision was ..." Read more
"The replacement of my bumper was flawless. They were quick to repair my vehicle and return it in a timely manner. On top of that, ..." Read more
"Amazing service! Done earlier than expected and really great communication throughout."
"Dropped my vehicle at Benz Collision, he told me my vehicle will be ready in 2 days and it was done in 2 days like they told me!"
"Completed one day early"
"The repairs were finished right on schedule, just as promised."
"If anything it was ready a day earlier than I thought it may be. They kept me in the loop the whole time."
"... experience with Benz Collision. I highly recommend it. The staff was attentive and communicated every step of the way. You can tell its a family business by their amazing ..." Read more
"... to work with and did a fantastic job on the car. They keep you posted on the progress through texts and call to alert you of any changes." Read more
"... customer service. They took amazing care of my car. The communication was clear and consistent, the staff was incredibly friendly, and the quality of their work was perfect." Read more
"... Im fine with delays, its not your fault. However, you dropped the ball on updating me about the delay. I had to call for an update after two or three days of not hearing. Otherwise good job." Read more
"... Communication between myself and Benz Collision was easy - I was informed of progress in a timely manner and my calls were always answered. I highly recommend Benz Collision Center." Read more

My Experience

My Experience

Benz Collision did an exceptional job. Anwar was very communicative throughout the entire process and the work on the car was completed with zero issues. I give Benz Collision a 10/10.

Likely to Recommend

Repair Quality

Customer Service

Very friendly personnel. Kept me updated on progress.

My Experience

My Experience

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Repair Quality

Customer Service

Returned Clean

My Experience

My Experience

Amazing service! Done earlier than expected and really great communication throughout.

Likely to Recommend

Yes!

Repair Quality

Yes! Would highly recommend

Customer Service

Really great service! Amazing communication and the work even finished early. Would highly recommend.

My Experience

They were very friendly, professional, and very quick with the turnaround of my vehicle. They did a good job fixing my car and it was ready sooner than expected.

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Repair Quality

Customer Service

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Repair Quality

They beat all expectations.

Customer Service

Everyone was very polite and pleasant.

Returned Clean

My Experience

Great customer service. Quick repair, quality work and delivery of my vehicle. Very helpful and knowledgeable staff. Thank you!

Likely to Recommend

Yes, I have. They do a great job!

Repair Quality

Customer Service

Excellent customer service, attention to detail.

Returned Clean

My Experience

excellent work, really helpful and professional!

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Repair Quality

Customer Service

great service, very professional and helpful

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Repair Quality

Customer Service

Returned Clean

My Experience

Everyone who works there whom I came into contact with was not only very competent, but also extremely helpful and polite.

Likely to Recommend

Repair Quality

I was very pleased with the work and the attitude of everybody at Ben’s. They’re extremely competent and polite.

Customer Service

Returned Clean

My Experience

The repairs were done quick and excellent customer service as well

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Repair Quality

Customer Service

My Experience

The sideswipe was replaced with no dents and a new paint job!

Likely to Recommend

Yes, I would not be able to directly blame you for the smell, because it happens all over the SF Bay Area.

Repair Quality

Customer Service

Looks great!

Returned Clean

My Experience

Fixed to like brand new condition. Anwar was knowledgeable and easy to work with. Insurance claim process handled smoothly on our behalf. Should have called us in advance to let us know estimate was improved by insurance, so we could plan on when to bring the car in. Overall, satisfied with service and would recommend.

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Repair Quality

Customer Service

Wonderful team to work with. From doing beautiful work on my car, to make it possible to not disrupt my life. Great customer service!

My Experience

Quick service. I had scheduled a pick up from Enterprise at the shop and it was taking a long time. Staff took it upon themselves to followup with Enterprise about my ride and was able to expedite the pick up. Much appreciated!

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Repair Quality

Customer Service

Did a great job like my car was never damaged, they did the job on finishing faster than expected. I do greatly appreciate it, do recommend for any of your needs !

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean