Berger Chevrolet

4.9 (1,364reviews)
99%
2525 28th St SE,  Grand Rapids,  MI  49512
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Shop AssistantSparkles

Berger Chevrolet Collision repair center has over 100 years experience in automotive collision repair! We are part of a great company that has been in the automotive business since 1925 with over a 1000 years of experience between the collision center and the service department combined. We offer full collision repair, refinish, mechanical and structural repair on all makes and models. We will get your vehicle fixed right the first time! Free estimates Free Loaner cars

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Cadillac CT6
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Reviews (1,364)

Likely to Recommend

Repair Quality

The staff were very nice, kept me informed and responded to my questions timely.

Customer Service

See previous comment

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Likely to Recommend

Repair Quality

The original estimate was fine. I requested the same service writer that I had in the past because I had a good experience. Once I physically dropped my truck off for repairs, even making the appointment to do so, was horrible. Communication was not great and any questions I had, trying to understand new information about repairs after break down, the Advisor seemed to get defensive. Upon picking the vehicle up, my husband walked in and when the front desk associate told the writer he was here, my husband saw him roll his eyes before greeting him at the counter only a few feet away. He had to bring the truck back within minutes after leaving because the driver’s handle pulled off. He also asked about a dent in the fender flare that just looked painted over, not fixed and was told it was pre-existing. Nit sure how that is known when all the damage was to that side on the truck. The actual repairs that were done are good. They did very well blending the paint and performing repairs. The service side and communication was horrible. Very unprofessional.

Customer Service

Unprofessional and lacking in communication

Returned Clean

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Repair Quality

Customer Service

The invoice says: the mileage of my car coming in was: 149,518 miles, when I picked up my car it had 149784 miles? I left a voicemail on Drews cellphone but I didn't get a reply?

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Repair Quality

Customer Service

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Always great service

Repair Quality

Found two missed small spots,sales told me to bring back in

Customer Service

Very nice

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Customer Service

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Good work. Just better communication

Repair Quality

Customer Service

It would have been nice to get call when my car ready the day of and not the day afterwards but otherwise Okay

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Repair Quality

Very friendly

Customer Service

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Dint clean carpet

Repair Quality

Good

Customer Service

Drew did a great job he knows how to treat customers

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Repair Quality

My daughter brought the car back due to a noise it was making at speeds over 55. She asked the technician to drive it in the highway or somewhere they could get the speed up to 55. They only drove it on 28 and said they couldn't hear anything.

Customer Service

Took too long to get a replacement car to drive even though it is in the lease

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Repair Quality

Customer Service

Returned Clean