Bergstrom Body Shop of Madison (Applegate Rd)
In operation 44 years.
Bergstrom is a family owned dealer group that has been serving the state of Wisconsin since 1982. Bergstrom Body Shop of Madison is able to use the Bergstrom auto group to repair all make and model vehicle's back to factory specs. Bergstrom auto group prides its self on the highest level of guest satisfaction thru guest communication and providing a like home environment.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
The only thing I have to comment on at this time is when I picked up the car, I was thanked and handed the keys. I thought someone would have walked out with me to inspect the vehicle. The car was wet due to an earlier rain so it was difficult to view the results of the body work. When I got home I was able to dry the car off to inspect the hail damage repair. These may seem trivial observations but having the car dry and a service representative escorting me to my vehicle would have made the experience truly full service and noteworthy.
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
Maybe a little more frequent updates
Customer Service - 4.5/5.0
Likely to Recommend - 2.0/5.0 -
Not sure if I would go back there. I really liked the job the hail company did but not the rest of the whole situation.
Repair Quality - 5.0/5.0 -
The hail company did a really good job
Customer Service - 2.5/5.0 -
It was very disorganized when it came to dropping off my car. The person who was going to give me a ride never showed up and was kind of disrespectful to the lady at the body shop who was only trying to help me.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My 2011 DTS looks like it just came off the showroom floor.
Customer Service - 5.0/5.0 -
Everyone is excellent.
Likely to Recommend - 0.5/5.0 -
See all prior comments
Repair Quality - 0.5/5.0 -
I am still waiting on the 5th concern after receiving my vehicle back after it being in the shop for 7 weeks. 4 weeks longer than I was told it would be.
Customer Service - 2.5/5.0 -
Most folks were nice, but right now I am over a week waiting for a time for them to fix my sunroof that leaks into my vehicle. and it poured this morning. I am sad
Returned Clean
My Experience - 5.0/5.0 -
The help was exceptional from drop off to pick up. They knew every step of the process, worked with insurance and even arranged a rental. This is the place to go if you want someone else to do everything for you. Like me.
Likely to Recommend - 5.0/5.0 -
People were courteous, friendly, and professional. I appreciated being able to drop the rental off @ Bergstrom. And that you offer "ferry" service!
Repair Quality - 4.5/5.0 -
Still confused about why I need to pay Bergstom back money I got from American Family.
Customer Service - 4.5/5.0 -
Amanda & Maria were great on the phone. It was confusing to get automated messages that disagreed with the dates actual people gave for picking up the car.
My Experience - 5.0/5.0 -
Bergstrom was fantastic in every way. Informative and updated me when needed. It was a good experience
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was great and done professionally and in a timely manner
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job done earlier than thought.
My Experience - 5.0/5.0 -
Unfortunately, I picked my car up a little late so I didn’t have the opportunity to really drive it and get the feel of it feeling like my vehicle, but I will say Bergstrom is really professional top list their top-notch and I can appreciate that
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Chandler was awesome. She taught me and walked me through everything that they were going to do and she was very professional.
My Experience - 0.0/5.0 -
I am happy with the repair work done on my vehicle however I was disappointed with the lack of communication throughout the process.it seems like the only calls I get were in response. Again work turned out weep
Likely to Recommend - 2.5/5.0 -
I’m happy with the repair but felt it shouldn’t have taken a month to fix minimal damage on my car.
Repair Quality - 3.5/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Picked up truck and the windshield was filthy. It had dirt debit and glue all over it Also some marks on the dash from tools or equipment all features appear to be working correctly. The staff was really courteous and friendly Facility is clean and welcoming.
Customer Service - 5.0/5.0 -
They were great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
After an inattentive driver struck my vehicle with her SUV, I brought my car to Bergstrom Auto Body—and I’m so glad I did. They restored my vehicle beautifully; it truly looks like the accident never happened. Professional, detail-oriented, and easy to work with—I highly recommend them.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The ease, the communication, and the results were top tier. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks brand new.
Customer Service - 5.0/5.0 -
Ease, convenience, and professionalism were excellent.
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
The bodywork done was superb, but I took my vehicle in June 1 and did not get it returned until July 10. Poor information about the status of the project and of the delays. I know there were extenuating circumstances right richard way too many times to find out what was going on and then I was told it wouldn’t be ready on the 10th and two days later was going to be ready and I only found out it was gonna be ready because I called to ask about a rental car expect more from bergstrum
Customer Service - 2.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0 -
The service was very good but the delays were frustrating.
Likely to Recommend - 5.0/5.0 -
Absolutely would recommend
Repair Quality - 5.0/5.0 -
Repairs appear to be done thoroughly and completely.
Customer Service - 3.5/5.0 -
Updates were appreciated and detailed from Chandler, pick up was surprisingly not detailed and when I asked to do a walk around and look at what was done the advisor said he didn’t know and I’d have to come back when Chandler was working.