Zimbrick Body Shop Fish Hatchery

Likely to Recommend - 2.5/5.0 -

I would tell them to ask lots of questions and find out exactly what can be done, otherwise it may not be worth your time, money or working with your insurance company

Repair Quality - 2.5/5.0 -

Customer service was a 10/10, but we weren't explained what would be done and our options enough. I would not have made the claim if I knew what the end work being done was.

Customer Service - 5.0/5.0 -

Super friendly, easy to reach, great experience

My Experience - 0.0/5.0 -

One month without a car was tough to deal with! Being told that it would be ready earlier turned out to be a downer! Otherwise, it was handled well inspite of some unknown circumstances!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great customer service and great repair work!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Would recommend to friends.

Repair Quality - 5.0/5.0 -

Minor delay with parts.Body work was good.

Customer Service - 4.5/5.0 -

Minor delay with parts.

Returned Clean

Likely to Recommend - 5.0/5.0 -

This is a very busy shop because they have a reputation for doing great work.

Repair Quality - 5.0/5.0 -

Overall my vehicle was restored to showroom quality

Customer Service - 4.5/5.0 -

It was very difficult to contact a live person at the shop for status updates. Voicemail was the standard throughout the day.

Returned Clean

Likely to Recommend - 4.0/5.0 -

They do make the whole process convenient and easy.

Repair Quality - 3.5/5.0 -

Bodywork is great. The special Hyundai "Pearl" paint ($500 option) is probably veryhard to match and sadly, the repaired area has much less of the teal and pink metalflake in it. Most people would never notice but I do see things like this.

Customer Service - 4.5/5.0 -

Took longer than scheduled but Zimbricks compensated nicely via rental car.

My Experience - 0.0/5.0 -

You’ve had my Enclave since August 17th and apparently never had all the necessary parts to complete the job. I’ve over used my rental car protection and had to pick up my vehicle that isn’t finished and have to bring it back. Incredibly poor planning.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I have already done 3 surveys. Service was excellent as always!!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I thought all the work was done amazingly. My only complaint would be I left a message on the day that the car was originally planned to be finished on and asked for a call back and I never did receive that call back. But when I did talk to anyone on the phone, they were very knowledgeable and very helpful.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent service

Customer Service - 4.5/5.0 -

Some communication could have been better

Returned Clean

My Experience - 5.0/5.0 -

AMAZING SERVICE THE WHOLE WAY THRU! thank you

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Outstanding service & people! Great detail and amazing to work with! Cheers~

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Very through, timeliness. Alex was great!

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

Great service, people were exceptional, color was a bit off which I was warned about but a disappointment. (15 yr old car)

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Great service and a special thanks to Alex Gisal for his commitment to keeping us satisfied. It is why we keep Coming back.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

My repair took significantly longer than planned and I didn’t receive good communication and updates throughout. The repair it self was fine but time spent and lack of communication resulted in not being happy with my repair

Likely to Recommend - 2.5/5.0 -

Because of the communication issues unsure I would recommend

Repair Quality - 2.5/5.0 -

Repair time took significantly longer than expected for a small repair and communication and updates were very poor

Customer Service - 2.5/5.0 -

Did not receive updates - had to reach out myself

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0 -

Just need a little better communication on when the vehicle will be ready for pick up. We didnt find out they were going to keep the car longer until the day it was originally listed as ready for pick up. We did receive a call after the date was extended but we were hopeful that the original pickup date and time would be what it was listed as.

Returned Clean

Likely to Recommend - 5.0/5.0 -

All were greet to work with at Zimbrick.

Repair Quality - 4.5/5.0 -

Job well done. Looking beautiful. Back to looking new.

Customer Service - 4.0/5.0 -

Completion time. First told 3 days then 1-2 weeks.

Returned Clean

My Experience - 5.0/5.0 -

The damage was completely repaired and the crew went above and beyond to clean the inside. Thanks!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Everyone at Zimbrick was extremely professional and friendly. Highly recommend to anyone.

Repair Quality - 4.5/5.0 -

The ONLY issue I've found is with the windshield. From the driver's seat and looking to the right as if to look for oncoming traffic, I've noticed what appears to be wavy lines on the right side of the windshield. I noticed this when I was moving my head while looking through the windshield. The best way I can describe is it's like what you see on the top of pavement when the sun is beating down on it, you can see these "wavy like" patterns. Was there an issue with the install of the windshield? Please contact me with your thoughts.

Customer Service - 5.0/5.0 -

The women staffing/answering the phones were the best!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean