Zimbrick Inc. - Stoughton Rd -European Body Shop

My Experience - 5.0/5.0 -

Kylie Duensing was informative and responsive. Much appreciated. The time frame for repair was within original estimates.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good Job! My car looks great!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Like new

Customer Service - 4.5/5.0 -

Service and communication were excellent. The only sticking point relates to how busy a body shop was. I believe there was a 2-week period after I dropped my vehicle off where it wasn't being actively worked on. This is understandable given the hail storm that we had in the area, but if that was communicated before drop off I could have driven my car for a few more weeks.

My Experience - 0.0/5.0 -

Problems found on back rear window and where diagnostics were ran a part shakes every time you drive. Have sent messages, no response.

Likely to Recommend - 3.0/5.0

Repair Quality - 3.5/5.0 -

Had to end up leaving my car for an extra day after sign off since there were codes that weren't there at drop off and there was a piece missing from my shifter, which was found later. The exterior and interior of the car was dirty.

Customer Service - 4.5/5.0 -

Kelson did really well with keeping me updated of progress

Likely to Recommend - 0.5/5.0 -

I wouldn't wish this experience on anyone. I'm going to do everything I can to make sure no one else has to go through what I went through with my car.

Repair Quality - 0.5/5.0 -

I can't overstate how disappointed I am with the work that was done on my car. The entire experience has been exhausting from start to finish, and the quality of the repairs fell far below what anyone should expect. To be blunt, some of the work was so poorly done that it borders on criminal. I trusted your team with a valuable vehicle and expected professional workmanship. Instead, I was left dealing with mistakes, rework, and an incredible amount of frustration. This is easily the worst repair experience I've ever had.

Customer Service - 0.5/5.0 -

I can't express how dissatisfied I am with the service I received. The work itself was disappointing, but the lack of communication made the entire experience even worse. Throughout the process I was constantly trying to get answers, understand the status, and figure out what was happening. Nobody seemed to be on the same page, follow-up was inconsistent, and I rarely received updates unless I reached out first. As a customer, I should not have to do that. This has been one of the most frustrating service experiences I've ever dealt with.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0 -

It took nearly 4 weeks to fix my car and for a week it appeared that my car was ready but you were waiting for an insurance payment.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Workmanship is excellent.

Repair Quality - 5.0/5.0 -

I was pleased with the communication with Kelsen. He kept us informed throughout the process.

Customer Service - 5.0/5.0 -

All in all it was a good experience.

Returned Clean

My Experience - 0.0/5.0 -

My car is NOT fixed. Awaiting part !!!!!!!!!!

Likely to Recommend - 5.0/5.0 -

High level of competency with a great deal of care in your work. Done right 👍🏼

Repair Quality - 5.0/5.0 -

Did such a fantastic job and finally my Daughter is excited to have her dream car restored.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

We need to talk… more importantly, I would like to know what the definition of hail damage is on a vehicle. I have many paint chips in my front quarter panel and hood (even the middle, and down to the metal), but none of this was fixed or addressed.

Likely to Recommend - 5.0/5.0 -

The people, and work were great.

Repair Quality - 5.0/5.0 -

The car is great so far. Took a long time, but that was because of insurance taking forever to approve things. The car looks like new, and even the interior was cleaned! In every way, the car looks better than when it was dropped off. Kelvin was very helpful.

Customer Service - 5.0/5.0 -

Kelvin was very helpful, and was able to answer a bunch of questions I had about the car.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0 -

Again pour communication was the key, shop work on car was good

Repair Quality - 3.5/5.0 -

Sometime poor communication from contact at Zimbrick

Customer Service - 4.5/5.0 -

Repairs look good but could not get answers to what was repaired with some questions I asked

Returned Clean

My Experience - 0.0/5.0 -

It took way too long to complete the work. The car now displays an error message showing the Emergency Call Function malfunction. Now I have to schedule the dealership to fix this.

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0 -

It took much longer than it should have.

Customer Service - 0.5/5.0 -

I called Dominic 5 times and he never called back.

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 1.5/5.0 -

Poor communication regarding updates and delays in the repair process

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 1.0/5.0

Returned Clean