Kayser Automotive Group
In operation 101 years.
Kayser began selling and servicing cars back in 1925 on East Washington Avenue in Madison. Paul A. Kayser, a farmer from Fitchburg opened the dealership to sell and service the new Ford Model T. Thanks to the loyalty of so many satisfied customers and the dedicated & effective work of so many Kayser employee's we grew to be the largest Ford dealership in the state. Kayser has since grown to sell Chrysler, Dodge, Jeep, Ram, Isuzu Trucks, Ford and Lincoln brands in four locations, Sauk Prairie, Pulaski, Watertown and Madison. When Paul Kayser began selling the Ford Model T in downtown Madison, the city was really more akin to a small town. Although I have always thought of Madison as having that small town feel, it has grown tremendously and very successfully since 1925. However, we still strive to provide small town friendliness while maintaining the low, volume pricing model Kayser has been known for. We look forward to seeing you again soon. Sincerely, Sean Baxter President
- Free Estimates
- Insurance Company Assistance
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0 -
Even with the mistake and lack of communication I would still recommend Kayser
Repair Quality - 3.5/5.0 -
The process was somewhat smooth with initial communication and ability to get the vehicle in quickly. Would have scored a 10, but received a text saying the vehicle was was almost ready to be picked up on slated date, but no other notice about possible delays, until I called I believe at least 24 hours later as to why there was no further updates as to when the work would be finished via text/call. Once I called I was informed that a incorrect part had been ordered for the repairs and that a new part would have to be ordered and installed which led to a 3 day delay in returning my car to me. Which led to me incurring 3 extra days of charges on a rental that I needed to use. I appreciate the partnership with Enterprise where rentals can be picked up and dropped off at Kayser. Communication with me at the end with the wrong part/time frame could have been better. We will continue to do business with Kayser, but things could have gone better. Feel free to reach out to me to discuss this further if you wish to discuss further David and Teresa
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I have one piece (Rubber stopper) that is missing from the passenger back door frame, but I'll stop into get one installed.
Likely to Recommend - 5.0/5.0 -
Absolutely would recommend Kayser for all service work and Autobody needs
Repair Quality - 4.5/5.0 -
There is a missing plug in the rear passenger side door but I’ll have this addressed at the next service
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Both the collision center and the service center went above and beyond to provide excellent service.
Likely to Recommend - 5.0/5.0 -
Key was that Kayser was a preferred provider for my insurance company.
Customer Service - 5.0/5.0 -
That part went smooth. Everyone was good, dare I say excellent.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
The repair seems to have been done just fine. But when I dropped it off you sent me a text saying you were going to keep me up to date with the repairs and they'd be done in 4 days. 10 days later you called and said you were done. I never received any text keeping me up to date so I think you should stop saying you're going to do that.
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Good communication on repair progress and responsive to requests....
Likely to Recommend - 5.0/5.0 -
Excellent quality repairs.
Repair Quality - 5.0/5.0 -
Our Edge looks like new again.
Customer Service - 5.0/5.0 -
Got in immediately for an estimate & repair scheduled as soon as their schedule permitted.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
Great staff at the body shop, I was well taken care of! Tom
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
We don’t have the car back yet. No one has notified us that it is ready to be picked up.
My Experience - 5.0/5.0 -
Thanks for the outstanding service your team provided recently when my 2018 Ford F-150 was in for repair. The time and quality of the fix has been excellent. Thank you again for your commitment to quality work and exceptional customer care.