Better Collision - Summerville

4.9 (179reviews)
99%
149 Strathmore Rd,,  Summerville,  SC  29486
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Unlike big-name chains, we are still locally owned and operated. As members of your community, we care about providing you with the best possible service. We offer a lifetime guarantee on all work for as long as you own your car. We are rooted in your community offering full-service auto repair and highly skilled technicians. From paint and bodywork to handling your insurance claim, we can take care of every detail to get you back on the road. Our services include collision repair, auto painting, paintless dent repair, auto body repair, and everything in between. Our team members are continually training and adding more skills to a long list of automotive repair abilities. This means we have the experience to get your car back to pre-loss condition.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Email

Reviews (179)

Customers say
Overall Customer Satisfaction
Customers consistently praise Better Collision for outstanding repair quality, with many noting their vehicles looked brand new upon return. Communication stands out as a top strength, with regular updates via text and calls keeping customers informed throughout the repair process. Timeliness is frequently highlighted, as vehicles were often completed ahead of schedule, sometimes saving customers money on rentals. Staff professionalism and friendliness are repeatedly commended, with customers appreciating the seamless coordination with insurance and rental car services. A few customers noted areas for improvement, including occasional missed repairs such as blind spot sensors and dings not being addressed as promised, and one customer experienced multiple delays in their vehicle ready date. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend Better Collision to friends and family.
AI-Generated from reviews written in the last 12 months
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"From drop off to repair to pick-up and follow-up was OUTSTANDING"
"The repair was perfect!"
"... Rent-A-Car and filing the claim with my insurance. The workmanship on my car is beautiful. I think the back hatch works better now than it did ..." Read more
"My experience with Better Collision was great from start to finish. The employees were very professional and kept me ..." Read more
"... with it. Everything looks as good as new and so far, best work Ive seen done from a body shop in the Summerville area. They were also quick with getting it done even with ..." Read more
"Yes, my vehicle was actually ready a day before they had estimated it so that worked out pretty good and it cost me less ..." Read more
"... wouldnt have my car for at least a month. Not only did they get back to me in less than a week but it was hundreds of dollars cheaper!!!" Read more
"My vehicle was not ready when promised. The ready date was adjusted approximately three or four times. I didnt get my vehicle until about two weeks after ..." Read more
"My vehicle was actually done earlier than promised which was a pleasant surprise."
"Vehicle was originally scheduled for completion on Jan. 14 but was ready for pick-up on the Jan. 9."
"... finish. The employees were very professional and kept me informed regularly on the progress of the repairs." Read more
"lack of communication throughout the process, we were only contacted when it was time to pick up the vehicle; we had to call to get an update"
"Everyone was very professional and helpful. Communication was great."
"Everything was good. Happy with the work and the designated days of the week for the updates. Everything was smooth"
"The truck looks great. We were always kept updated on the process and the current status of the truck during it repairs."

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent work, Fast and Friendly Service!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Service was excellent and staff were very friendly šŸ‘Œ

Likely to Recommend

Repair Quality

Really smooth process ! Kept me informed and my vehicle looks better than I left it !

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I had an excellent experience with Better Collision Auto Body. Hannah and Jud were incredibly welcoming, professional, and communicative throughout the entire process. They kept me updated every step of the way and were always quick to respond to my questions and concerns. The quality of the repairs and the level of service exceeded my expectations. I truly appreciate how easy and stress-free they made the entire experience. I would absolutely return to Better Collision for any future repairs and highly recommend them to anyone looking for a body shop that genuinely cares about their customers and the quality of their work. ā­ā­ā­ā­ā­

My Experience

Absolutely did a wonderful job from start to finish!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Looks great! The fastest turn around I have ever seen on body work. Phenomenal and highly recommend.

My Experience

Y'all made the best of an unfortunate situation for me. Thank you for being so informative, for setting expectations and for all the follow up. My vehicle looks good, thanks. Five stars for your staff!!!

My Experience

Excellent job! You are the best.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Service went very efficient. The vehicle got completed in a timely manner and customer service was very formal and helpful. I definitely would recommend Better Collision.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Hannah at the front desk is a true asset to your business. She made me welcome as soon as I walked thru the door. She listened to all my concerns and her communication with me though out the process was outstanding. Colby was my Service advisor and his attention to detail gave me confidence that my car was in good hands. I will recommend Better Collision to anyone looking for a top quality body shop. I have already given yall a great FB and Google review so thank you!!

Likely to Recommend

I will tell everyone. I already have on social media.

Repair Quality

10 stars!!!! No reason to take your car anywhere else. Colby is amazing and Hannah at the front desk was a joy to work with during a difficult time after an accident. I always felt like my car was in expert hands. Plus the communication was outstanding throughout the entire process. They are both huge assets to your team. Highly recommend!!!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Very nice office and friendly staff.

Repair Quality

Better Collision has done a fabulous job or repairing my car. Added bonus they washed and cleaned the inside for me! Iā€™m was happily surprised.

Customer Service

Top notch customer service!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They were amazing to work with from start to finish! They even had my car complete in a week!

Customer Service

Megan walked car with me and she was super nice! I think her name at the front desk was Heather, she was also extremely nice and helpful when it came to wanting to help assist with any questions.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Wonderful service. Great conversations and kind. Definitely recommended.

My Experience

Done right on time and communicated the whole time!

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