Big Island Collision Center

4.7 (282reviews)
100%
73-5568 Olowalu Street,  Kailua-Kona,  HI  96740
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In operation 18 years.

Big Island Collision Center is a family owned and operated business that was started in 2008. Our goal is to provide high quality repairs and customer service. Our staff is ICAR and ASE Certified ready for any job that comes our way. We are equip with a bake booth, two post lift, frame machine, and power spot welders.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • On-Site Car Rental - Enterprise®
Payment Types
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Call
Email

Reviews (282)

Customers say
Overall Customer Satisfaction
Customers consistently praise Big Island Collision for their exceptional service quality, outstanding repair work, and warm, professional staff. Many highlight that vehicles were returned looking brand new, with paint matching perfectly and repairs exceeding expectations. Communication throughout the repair process is frequently commended, with customers appreciating regular updates and thorough explanations at every step. Timeliness is largely viewed positively, with several customers noting repairs were completed ahead of schedule. Customers also value the seamless coordination with rental car providers and insurance companies. A few customers noted areas for improvement, including more proactive communication when repair timelines are extended and more accurate initial ETAs. Overall, the vast majority of customers express high satisfaction and enthusiastically recommend Big Island Collision to others.
AI-Generated from reviews written in the last 12 months
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"Excellent repair work, and cleaner than when I dropped it off. Big Island Collision obviously takes great pride ..." Read more
"Outstanding personnel through all aspects of the repair process"
"... an exceptional job. My truck looks amazing as they did such a great job making it look like there was never any damage on my truck at all. Even having to deal with my Decked ..." Read more
"Extremely satisfied by ftiendly customer service, and the workmanship was beyond all expectations . They made my car look brsnd new!"
"My vehicle was done the day before they told me it would be ready. Awesome"
"... in to cashing out was very professional and nice! Service was completed ahead of time and I totally recommend Big Island Collision to my friends and anyone needing body services. Great ..." Read more
"Please with the work. And how fast the repair was completed. Highly recommend this company for repair needs"
"... my second experience with Big Island Collision and both times the repair took a lot longer than estimated. In other words, donʻt say it could be done by the ..." Read more
"... I was concerned about the time of turnaround, but they managed to complete the repair before needing to retrieve the truck. Friendly staff. Thanks!" Read more
"Everyone was so helpful, communicated throughout the process and was done before schedule . They also helped with my car rental and the insurance ..." Read more
"... treated both my father and me with respect, care, clear communication, and constant updates on the progress of each of our vehicles - not to mention the flawless repair done to our ..." Read more
"Your staff was so professional & communicated with me in every step of the process!!! I am so grateful & happy to recommend Big Island ..." Read more
"They were on it. Kept in touch n asked if I had any questions. I told them that I trust them n they were very nice. I didn't feel stressed"
"... the increases and final cost were extremely high. I was not called but had to do a lot of the follow up. I had to call them after waiting about a month for ..." Read more

My Experience

I am well pleased by the work ethics Big island collision has done and would recommend customers to you all. Thank you

My Experience

Everything thing looks great. Friendly and efficient staff.

Likely to Recommend

Repair Quality

The work was done quickly, looks great, and detailed the inside and out of the truck also nice touch

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Mike was amazing. The experience was wonderful! Thank you!

My Experience

The fog light by the right never change

My Experience

Very efficient service, timely communication and turn around with vehicle being finished. Great work

My Experience

Everyone was so helpful, communicated throughout the process and was done before schedule . They also helped with my car rental and the insurance company . Five star !

My Experience

From the moment I left my car Big Island kept me updated on progress. When I picked up my car, Big Island facilitated the return of my rental car.

My Experience

Great people. Helpful, would trust them and recommend them

Likely to Recommend

Efficient, friendly, professional n they do great work

Repair Quality

Very friendly, professional, clear communication, a great work on our car.

Customer Service

Everyone from office assistant, having phone conversations thru the process, following up on timelines n very professional n friendly.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

The repair was done in a very timely manner. Staff was very friendly and helpful. I would definitely use this company in the future, but hopefully not LOL.

My Experience

This was not my first time using them, in fact because of my insurance company they are the default service. They have always been professional and courteous and I highly recommend them to anyone who needs bodywork and repairs.

My Experience

The car looks amazing. It was worth the wait. Mahalo!

My Experience

My Experience

Got the car back looking brand new, Definitely worth the wait !

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very Professional service . Lauren is the best and you are blessed to have her at the front desk . Everyone was friendly and I am very happy with the repair . We bring all of our vehicles to BIC.Mahalo🌺

My Experience

You were all great. It was so nice the person who covered the broken window to keep the elements out since I have no carport while waiting for parts to come in. Mahalo Plenty!

Likely to Recommend

Repair Quality

Great job No complaints

Customer Service

Always room for improvement

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I heard great things about BICC. But unfortunately, my quote went from about $7,000 to $10,000, then when I picked up my car the final cost was over $14,000 for a broken side view mirror and scrapes on the side. I felt the increases and final cost were extremely high. I was not called but had to do a lot of the follow up. I had to call them after waiting about a month for the parts, then when the estimated time of 1.5 to 2 weeks went to 3 weeks with no follow up until I called, only to find they were still waiting on parts. My rental car set up was a mess (that is an entirely additional story) and not properly handled and it extended beyond the expiration of what my insurance would max out on my claim. I was promised a pick up on a Wednesday but finally was able to pick it up on Thursday afternoon, after over a month. When I returned it, they were very eager wanting the rental back and seemed upset, so I quickly handed him the keys. The person that was supposed to do the walk through wasnt available so the person at the counter did a 30 second review and I was on my way. Honestly, I was just eager to get my car back and out of there and when I got home, almost fell over my chair when I saw they raised the cost a 2nd time to over $14,800. Luckily I just paid the deductible. Beside the cost, I felt ignored, belittled, and not thought of through the entire experience. Not at all what I was told by many people that knew the owners of the company. If I needed auto body work again, I would not return and would not recommend others, after my experience.

My Experience

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