Kraftsman Auto Body
In operation 44 years.
Kraftsman Auto Body is family owned and operated since 1982. We are located in the heart of Kailua-Kona's Old Industrial area. Our goal is to provide Kraftsman Auto Body customers with the highest quality of repair and service. We want you and your family to be safe! Over the last 4 decades, we are thankful to have had the opportunity to earn your trust, and will remain dedicated to our community in the years to come. Our technicians are highly skilled with years of experience and training., and our office team strives to provide the best in customer service.
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- On-Site Car Rental - Enterprise®
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 4:30 pm |
| Tue | 8:00 am - 4:30 pm |
| Wed | 8:00 am - 4:30 pm |
| Thu | 8:00 am - 4:30 pm |
| Fri | 8:00 am - 4:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Always such an impressive, finished job from you folks . Absolutely thrilled and satisfied with the outcome of the repair work on my XTerra . Mahalo nui !
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My truck looks great! The people were very friendly, helpful and accommodating. Service was awesome.
Likely to Recommend - 5.0/5.0 -
No doubt about it.
Repair Quality - 5.0/5.0 -
Great service, quality work, professional and courteous.
Customer Service - 5.0/5.0 -
GREAT! AAA+
Returned Clean
My Experience - 5.0/5.0 -
The Kraftsman team did excellent work on my Toyota 4-Runner. It looks just like new. Mahalo
Likely to Recommend - 5.0/5.0 -
I do not recommend businesses unless they were above and beyond.
Repair Quality - 5.0/5.0 -
Excellent workmanship.
Customer Service - 5.0/5.0 -
Great communication on the progress of the repairs.
Returned Clean
My Experience - 5.0/5.0 -
We were completely satisfied with the service and professionalism of the entire staff at Kraftsman. 😀
Likely to Recommend - 5.0/5.0 -
Have already recommended once.
Repair Quality - 5.0/5.0 -
This is second time. Very satisfied with quality of repair.
Customer Service - 5.0/5.0 -
Staff are wonderful. Very helpful.
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The two female receptionist greeted me well and the vehicle repair was great happy to have had my vehicle repaired at kraftsman
Customer Service - 5.0/5.0
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My Experience - 5.0/5.0 -
Excellent service, great customer service. I wish I had been given a more accurate repair time (4-5 hours initially keeping the car at the shop overnight- 24 hours.) Since they were repainting one side mirror it should be easy to estimate how much time it would take. I only have one car. But, the repair shop was so accommodating, professional and gracious that I was pleased with the service. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Everything was AAA but I gave a 9 because I was told the job would take 4-5 hours when it took 24 hours. It would have been fine to if had been told 24 hours, but this caused an enormous disruption for me. This job of repainting the side mirror should have been easy to calculate the time to be more accurate.
Customer Service - 5.0/5.0 -
Super great people, who helped with getting to and from the shop to my house and vice versa.
Returned Clean
Likely to Recommend - 4.5/5.0 -
wait time to get it fixed.
Repair Quality - 4.0/5.0 -
Had to wait a long time to get it fixed.
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Tori was an absolute pleasure to work with. Car looks great. Thanks Kraftsman
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Always leave room for improvement.
Customer Service - 4.5/5.0 -
Very nice.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
On phone and in person, your front house staff were very friendly and professional. Same with the service guy who dealt with my estimates, kika. Thanks
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0 -
The best in Kona.
Repair Quality - 5.0/5.0 -
Awesome job looks brand new. So happy you gave me the left over paint.
Customer Service - 5.0/5.0 -
Everyone was so nice from phone calls to coming. Everybody was polite, nice and friendly.
Likely to Recommend - 5.0/5.0 -
Car was cleaned (sent into the shop dirty inside and out) inside and out!
Repair Quality - 5.0/5.0 -
Great people who do excellent work.
Customer Service - 5.0/5.0 -
Great people who take the time to acknowledge and thank their customers.
Returned Clean
Likely to Recommend - 5.0/5.0 -
We are repeating customers
Repair Quality - 5.0/5.0 -
Outstanding communication, we were informed of every step. Kraftsman has excellent customer service.
Customer Service - 5.0/5.0 -
Above & beyond with customer care.
Returned Clean
Likely to Recommend - 5.0/5.0 -
These guys are the bomb!
Repair Quality - 5.0/5.0 -
I’ve been using Kraftsman’s services for over 20 years—very professional & honest. I’ve learned the value of using a certified Autobody shop for even seemingly minor repairs.
Customer Service - 5.0/5.0 -
All of the employees with whom I came in contact were very polite & helpful
Returned Clean
Likely to Recommend - 5.0/5.0 -
Well deserved !
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great customer service !