Black Diamond Collision, Inc.

4.9 (407reviews)
95%
1234 Fedex Drive SW,  Conover,  NC  28613

In operation 22 years.

Ken Boyce opened the doors to Black Diamond Collision, Inc. in the fall of 2004 after more than 30 years in the automotive collision repair business working for local Ford and Chevrolet dealerships. The staff he has assembled all have been in the industry for a combined total of close to 100 years! Black Diamond Collision works with the customer to get answers to the unknown questions about the damage to the vehicle, as well as the claims process. Whether it is your first visit to a collision repair facility or the tenth, Black Diamond Collision will strive to repair your vehicle to factory specifications in as timely a manner as possible. If a rental car is needed our staff works with ALL rental car agencies in our area to provide choices for our customer.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (407)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new upon return. The friendly, welcoming, and professional staff received frequent commendations, making customers feel valued and at ease throughout the process. Daily text updates and proactive communication were highlighted as standout features that built confidence during the repair process. Timeliness was largely appreciated, with several customers noting repairs were completed on or ahead of schedule. Customers also expressed delight at complimentary interior cleaning and detailing upon vehicle pickup. Areas noted directly by customers for improvement include better proactive communication when repair timelines are extended, and closer attention to detail on specific finishing elements such as pin striping and bumper fitment.
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"... at Black Diamond did an amazing job on my car, the quality of the body and paint work is unmatched and I cant even tell that there was ever damage to ..." Read more
"... I understood everything that was being done. The quality of the repair was excellentโ€”my car looks as good as new! You can tell they take pride in their work and truly ..." Read more
"Your staff is very professional and your technicians really know how to fix a car mine looks amazing I would recommend Black Diamond to my family and ..." Read more
"... irreparable composite components and radiator mounts. The expertise is evident in knowing what would be needed to bring my car back to tip top shape inside and ..." Read more
"... satisfied with the job you did repairing our Venza. It looks like a brand new car, inside and out. Thank you for detailing the inside, we were not ..." Read more

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The employees at Black Diamond were so polite. They made me feel welcome. They did a great job on my Lexus.

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Always does a great job and the workmanship is always on point

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Great work, very nice people, very fast and great price for the work they done. Very satisfied. Thanks BLACK DIAMOND๐Ÿ’ฏ๐Ÿ‘Š๐ŸปโœŒ๐Ÿปโ˜˜๏ธ๐Ÿ‡บ๐Ÿ‡ธ

My Experience

Great customer service, friendly staff, it's a good experience every time I go there

My Experience

The repairs to my car look fantastic!! It looks as good as new and the car was delivered on time, as expected. Thank you all for a job well done, and a very pleasant experience. Be blessed.

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Perfect work!! Excellent customer service!!!

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The repair was great!

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Very good service and friendly staff.

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They are way better than Gerber.

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Great work, itโ€™s like it never happened.

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Need a branch of black diamond in the mountains!

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My Experience

My Experience

Excellent service from start to finish. Workmanship was to our satisfaction.