Black Diamond Collision, Inc.

4.9 (410reviews)
95%
1234 Fedex Drive SW,  Conover,  NC  28613

In operation 22 years.

Ken Boyce opened the doors to Black Diamond Collision, Inc. in the fall of 2004 after more than 30 years in the automotive collision repair business working for local Ford and Chevrolet dealerships. The staff he has assembled all have been in the industry for a combined total of close to 100 years! Black Diamond Collision works with the customer to get answers to the unknown questions about the damage to the vehicle, as well as the claims process. Whether it is your first visit to a collision repair facility or the tenth, Black Diamond Collision will strive to repair your vehicle to factory specifications in as timely a manner as possible. If a rental car is needed our staff works with ALL rental car agencies in our area to provide choices for our customer.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (410)

Likely to Recommend

Repair Quality

The people at Diamond are very customer friendly and my experience was good with all aspects of repair. Thank you 😊 I would recommend it to others for sure.

Customer Service

The people at Diamonds are very customer friendly, and responsive to my concerns with my Automotive repairs. I believe they worked hard to deliver a job well done in a sufficient time frame. I would use them again and refer to my family and friends. Thank you 😊

Returned Clean

My Experience

Well done. It is amazing to me that you were able to put the car back together as if no accident happened! Thank you so much!!!

My Experience

First class experience all the way through the process! Customer service was outstanding and my daughter’s car looks better now than the day I bought it! I’m so thankful I found Black Diamond and have already told everyone I know what an outstanding experience I had. Thanks so much for everything!

My Experience

Excellent workmanship and customer service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

I have referred people to shop since 2010.

Repair Quality

Thank you all for the wonderful job you did on my Nissan.

Customer Service

I was well informed through the whole process.

Returned Clean

My Experience

Took four months

Likely to Recommend

Repair Quality

Took four months.

Customer Service

Took four months

Returned Clean

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Repair Quality

Great team, quick and professional.

Customer Service

Professional and courteous.

Returned Clean

Likely to Recommend

Repair Quality

Nice people. They take pride in their work. Great customer service

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

They were great to work with.

Customer Service

Everyone I dealt with was wonderful - Nathan, Jason, the ladies in the office….and Ryder, the sweet greeter

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Customer Service

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My Experience

Great repair, customer service and communication throughout the whole process. Will recommend to everyone that needs their service.

Likely to Recommend

Repair Quality

Great customer service, quality and communication. Best body shop in area. Highly recommended.

Customer Service

Returned Clean

Likely to Recommend

I would recommend too everyone.

Repair Quality

Black Diamond made my car look as good as it did before the accident. Nathan was absolutely donice to keep me updated on repairs. I was kept in the loop until all repairs were complete. If you have an accident (and I hope you don't), take your car to these guys to make sure you get it back like new. They even cleaned it inside and out. Big thanks for everything!

Customer Service

Again, everyone there (especially Nathan) were so nice and patient even with all the questions I asked.

Returned Clean

Likely to Recommend

Repair Quality

Great service, great family business everyone was very friendly and welcoming.

Customer Service

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Repair Quality

It took 3 times to get the color right , but they put in the extra effort to make us happy.

Customer Service

Worked to make us satisfied

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My Experience

The work done on my car was Fantastic

Likely to Recommend

Repair Quality

Was very happy with the service and the work that was.fantistic. thank you so very much

Customer Service

Everyone one is so friendly and helpful

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Likely to Recommend

Most certainly

Repair Quality

Very pleased with the over all experience, went above and beyond my expectations!

Customer Service

Very pleasant!

Returned Clean

Likely to Recommend

Repair Quality

I could not have been more satisfied with my car! Will recommend to all!

Customer Service

Returned Clean