Black Diamond Collision, Inc.

4.9 (408reviews)
95%
1234 Fedex Drive SW,  Conover,  NC  28613

In operation 22 years.

Ken Boyce opened the doors to Black Diamond Collision, Inc. in the fall of 2004 after more than 30 years in the automotive collision repair business working for local Ford and Chevrolet dealerships. The staff he has assembled all have been in the industry for a combined total of close to 100 years! Black Diamond Collision works with the customer to get answers to the unknown questions about the damage to the vehicle, as well as the claims process. Whether it is your first visit to a collision repair facility or the tenth, Black Diamond Collision will strive to repair your vehicle to factory specifications in as timely a manner as possible. If a rental car is needed our staff works with ALL rental car agencies in our area to provide choices for our customer.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (408)

My Experience

Everything repaired looked great. Id like to thank them for washing my vehicle and cleaning the inside front area. My car smelled great inside. The Lil extra made my day. Thank you all!

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My Experience

Quality service and a friendly, courteous staff. Black Diamond can't be beat. Thanks

My Experience

So far

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Good job. Will use you again. Hopefully won't have to. But will if the occasion becomes necessary. Will

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Already responded

Returned Clean

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My Experience

Repair looks great, completed when I was told it would be.

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Looks great! Ready when scheduled! Very pleased!

Customer Service

Everyone nice and courteous!

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My Experience

I was completely amazed at the outstanding job you did

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My Experience

Very satisfied with work. Truck looks excellent. Great to work with everyone I met .They treated me like they appreciated my business .

My Experience

Prompt. Courteous staff. Great job

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Amazing service! Would recommend them to anyone that needs anything done!

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My Experience

I had an amazing experience with Black Diamond Collision. They did an excellent job fixing our vehicle, it honestly looks brand new again. You can tell they really take pride in their work and pay attention to every detail. From the moment we walked in, the ladies at the front were so friendly, welcoming, and always willing to help with any questions we had. That kind of customer service makes a huge difference. I also have to give a huge shoutout to Nathan. He was incredible to work with, very understanding, patient, and truly went above and beyond to make sure everything was taken care of. He made the whole process smooth and stress-free. I highly recommend Black Diamond Collision to anyone needing repairs. They exceeded my expectations in every way.

My Experience

Everyone was outstanding

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Repair Quality

Car seems good as far as I can tell. Lady in the office when I picked up my car needs communication skills class. 10 year old grandson even picked up on her rudeness on the phone and in person

Customer Service

I dealt with estimating team not repair shop team

Returned Clean

My Experience

The staff was very nice!

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The staff were so nice, my repairs looked perfect, completely satisfied and would recommend to anyone needing repairs completed!

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Returned Clean

My Experience

Everything looks amazing they even vacuumed the drivers side I’m very impressed

My Experience

If you can't meet the deadline on the repair, you should communicate it in an appropriate amount of time so other arrangements can be made....not wait til the last minute.

My Experience

My Experience

Everyone was very professional and easy to deal with. Shannon was friendly and helpful. Ryder was wonderful to meet and reduced all anxiety.

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