Black Tie Collision 59

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Greatest service of all Time amazing crew

Customer Service - 5.0/5.0 -

Customer service is the absolute best

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

This is my second time going to the always a pleasure knowing your vehicle is in great hands. Customer service is always amazing I would definitely recommend!

Customer Service - 5.0/5.0 -

Always pleasant dealing with everyone

My Experience - 5.0/5.0 -

Very professional, the front desk guy was very sweet and helpful and answered all my questions.

My Experience - 5.0/5.0 -

AWESOME. The WHOLE BLACK TIE COLLISION STAFF WAS AMAZING. Brian & Kandi were GREAT. This was my 2nd time doing business with you guys. Your service was GREATLY APPRECIATED!!

Likely to Recommend - 5.0/5.0 -

I already told EVERYONE that I know about BLACK TIE COLLISION!

Repair Quality - 5.0/5.0 -

The whole entire Black Tie Collision staff was EXCELLENT, AMAZING, and simply OUTSTANDING! THANK YOU to EVERYONE involved in FIXING my vehicle! 😄😄

Customer Service - 5.0/5.0 -

Awesome!!!

Returned Clean

My Experience - 5.0/5.0 -

Service was great and I definitely appreciate all the updates about the work that was being done.. Thank you

My Experience - 5.0/5.0 -

It's why we keep coming back. Just a great experience every time

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Exceptional service as always. It's why we keep coming back.

Customer Service - 5.0/5.0 -

Always great service

Returned Clean

My Experience - 0.0/5.0 -

The paint did not match, the left rear tire censor was stuck and the skid control would not go off

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0 -

Black Tie does good body work. Their craftsmanship is second to none, and I have no complaints about the quality of the repairs. Unfortunately, the same cannot be said for their customer service. I chose Black Tie because I had used them before and trusted their work. I requested a repair estimate, which I submitted to the dealership handling my claim. After the dealership approved and paid the amount based on Black Tie’s estimate, I was informed that there would be an additional $1,000 calibration charge that had not been included in the original quote. In my opinion, that cost should have been disclosed and included in the initial estimate. Had it been, I could have addressed it with the dealership before the claim was settled. Instead, I was left to pay the additional $1,000 out of pocket. Candy did try to help by offering approximately $125 off the bill, and I appreciate the gesture. However, that amount did little to offset an unexpected $1,000 expense. While I continue to believe Black Tie performs outstanding repair work, customer service includes providing accurate, complete estimates and standing behind your customers when mistakes occur. Unfortunately, that did not happen in my case. It is disappointing because I genuinely wanted to continue using Black Tie. However, based on this experience, I cannot recommend them, and I will not be returning for future repairs.

Customer Service - 1.0/5.0 -

Black Tie does exceptional body work. Their craftsmanship is second to none, and I have no complaints about the quality of the repairs. Unfortunately, the same cannot be said for their customer service. I chose Black Tie because I had used them before and trusted their work. I requested a repair estimate, which I submitted to the dealership handling my claim. After the dealership approved and paid the amount based on Black Tie’s estimate, I was informed that there would be an additional $1,000 calibration charge that had not been included in the original quote. In my opinion, that cost should have been disclosed and included in the initial estimate. Had it been, I could have addressed it with the dealership before the claim was settled. Instead, I was left to pay the additional $1,000 out of pocket. Khandi did try to help by offering approximately $125 off the bill, and I appreciate the gesture. However, that amount did little to offset an unexpected $1,000 expense. While I continue to believe Black Tie performs outstanding repair work, customer service includes providing accurate, complete estimates and standing behind your customers when mistakes occur. Unfortunately, that did not happen in my case. It is disappointing because I genuinely wanted to continue using Black Tie. However, based on this experience, I cannot recommend them, and I will not be returning for future repairs.

Returned Clean

My Experience - 5.0/5.0 -

everyone was nice, we were very well taken care of. The process was quick and easy to get the repairs started. In the truck looks brand new as if nothing happened.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I was pleased with the counter person. Brian was vey professional and kept me up to date on the repairs. The actual repair looks very good. And also the detail job was excellent

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Very good results. Customer service was great. Brian was great

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I was very happy with the results of my car

Customer Service - 5.0/5.0 -

I really liked the text on the process of my car or stages it was going through

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very professional, and fast

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I’ve already told a coworker about your company

Repair Quality - 5.0/5.0 -

I was Very Satisfied. My vehicle was fixed in a timely manner. It was even detailed. It was clean and sparkling like a brand new penny!

Customer Service - 5.0/5.0 -

Everyone I dealt with was very professional, helpful and knowledgeable.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Thank you

My Experience - 5.0/5.0 -

Muy buenas personas, muy amables muy atentos muy honestos y muy rápido su trabajo y muy buen trabajo. Muchas gracias estoy bien agradecida. Dios los bendiga a todo su equipo y sus trabajadores. Gracias

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Amazing team! I’m so happy with the work they’ve done.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean