Black Tie Collision 59

My Experience - 5.0/5.0 -

Good with communication

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

Bumpers lined up like I wanted, but on the way home 10 mins after leaving shop my fender liners were scrapping the ground and had to zip tie, didn’t seem like it was bolted back up, and now I’ll have to replace. But other than that good work, and great communication and very helpful. And I know I rushed the process a bit so I can’t expect it to be 100%

Customer Service - 4.0/5.0 -

Good communication, nice people

Returned Clean

Likely to Recommend - 5.0/5.0 -

Black tie is Awesome

Repair Quality - 5.0/5.0 -

Beautiful. Loving the brand new look.

Customer Service - 5.0/5.0 -

Goavonna and Candy are Awesome!!

My Experience - 5.0/5.0 -

Good vibes, thank you Giovanna and Kandy for being so kind and offering me a ride home when I dropped off my car.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Great people.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Perfection is always a 10 with me

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Buen trato y buena comunicación me informaron todo el proceso que hacían con mi carro totalmente satisfecha con sus servicios gracias

Customer Service - 5.0/5.0 -

Totalmente satisfecha con sus servicios

Likely to Recommend - 4.5/5.0 -

Yes I due

Repair Quality - 4.5/5.0 -

very attentive and keeping up to date with progress day by day

Customer Service - 4.5/5.0 -

very attentive and keeping up to date with progress day by day

Returned Clean

My Experience - 5.0/5.0 -

Great service took less than a week to fix my car the updates helped as well

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

Fantastic work.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0 -

Y’all took some of my front bumper apart and barely put it back together.. y’all tried to zip tie it but only one side

Customer Service - 2.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

The very friendly and professional staff did what they could to make the process as painless as possible for me. They gave frequent updates on the progress of the repairs and kept me informed on each step. They even arranged for me to be delivered a rental car! My car was returned to me washed and the interior was thoroughly detailed so I’m very pleased with the service! Thanks Black Tie Collision!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Your team kept me informed daily on the repair progress.

Likely to Recommend - 5.0/5.0 -

great personnel and great service

Repair Quality - 5.0/5.0 -

very professional and kept me informed as work was in progress.

Customer Service - 5.0/5.0 -

great job

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 3.5/5.0 -

Over the telephone the service awesome! I was informed of everything by phone and email every step of the way. I must say when I was informed that my vehicle was ready for pickup and walked in the door my husband and I ego was terribly bruised. Customer Service was dead. There was hardly any eye contact from the ladies at the front they didn’t greet us. The only words she had was routine to sign an invoice for payment for the insurance to pay Black Tie. My vehicle was delivered to the front door, my key was handed over to me without a simple ‘thank you’ for your business.

Customer Service - 0.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

It was a very smooth experience. At no time I had to pick up the phone and call for an update of my vehicle. I received timely updates as the repair was progressing. My car was ready in a reasonable amount of time. Thank you so much for everything. 100% satisfied. I hope I don’t have to use you any time soon but if I do I know where to go. You saved me tons of headaches. Glad I didn’t go to the dealership otherwise it would had been 30 days and double the cost. Thanks again 🤗🤗😊😊

Likely to Recommend - 5.0/5.0 -

Thanks for the great service.

Repair Quality - 5.0/5.0 -

Thanks for making my experience such a smooth process. I really liked the text messages with updates on my vehicle. Much appreciated!! Y’all are awesome and very professional.

Customer Service - 5.0/5.0 -

Very professional personal! Thanks for your prompt service!

My Experience - 5.0/5.0 -

Great services

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent service…!!!!

Customer Service - 5.0/5.0 -

Excellent

My Experience - 5.0/5.0 -

Loved the customer service from Ms. Candy, Ms. Giovanna and the team. Both ladies made it a smooth process between the insurance and my self. Your whole team, from the moment I arrived at the facility were very professional, they took my keys came out and saw the damage. Took my VW and immediately took action. My spouse and I loved the updates on the app to avoid calling in and the fact that an estimated date and time of repairs were on the app. I will definitely recommend this collision center to friends and family. A big thank you to for the repair crew and cleaning crew of my vehicle, immaculate is all I can say.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I was pleased, and surprised at the continued update at the progress of repairs. The repairs were complete and finished to my satisfaction. Going forward, I would like to suggest that someone would be in communication with the Insurance company to ensure that when the repairs are done, they will have done their part as well, as to not delay delivery of the vehicle. Again thanks for a job well done🤗

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I have already responded to this request

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything was put back to its original shape. Thks

Customer Service - 5.0/5.0

Returned Clean