Body by Cochran - North Hills
In operation 3 years.
Body By Cochran - North Hills is a part of the network of Body By Cochran Collision Centers, a division of the #1 Cochran brand of dealerships, to serve the greater Pittsburgh area. Taking care of you as our customer is our #1 priority. We're here to get you back on the road safe and sound if you've been in an accident. Our team is highly trained in all of the latest vehicle technology and repair requirements to make sure your vehicle is fixed correctly to OEM standards. We are I-Car Gold Class and Assured Performance recognized as repair professionals, OEM certified. We're equipped with all latest modern repair equipment to handle any repair need. We look forward to meeting you, and taking care of your collision needs!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0 -
It was fine. I would go back, but I needed to ask multiple times how long the repair would take, and had to reach out to them to get updates.
Likely to Recommend - 1.0/5.0 -
Switch of management might have effect on this.
Repair Quality - 1.5/5.0 -
Terrible customer service and did not meet expection. The work order took 8 full months from the initial customer contact date to end of service repair.
Customer Service - 1.5/5.0 -
See previous comments.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Communication has gone done since it was Critchlow, was told when we scheduled it was 1 week of work, took 2 weeks. I kept getting text messages statin the car would be done no later than 7/18, wasn’t completed until 7/25.
Likely to Recommend - 2.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 2.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was nice and easy to work we My car looks great
Customer Service - 5.0/5.0 -
It was outstanding
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The over all body work I am satisfied with. I’m also satisfied with my estimate guy Frank. My car was stolen and the thieves who stole it did a lot of damage to the interior. It was sent to Kia to be detailed in my honest opinion it was a horrible job. The smoke smell was still in there. Usually when you have a car detailed it smells fresh and clean. You can tell the job was barely a vacuum and wipe down. The interior should have been shampooed since I have cloth seating. I was just very disappointed. I don’t smoke and I have 4 kids I drive around and the smell is just so bad. I wish they would have done better.
My Experience - 5.0/5.0 -
Friendly service. Damage has been very professionally done and you cannot tell where the damage was originally. Highly recommend this shop!
Likely to Recommend - 5.0/5.0 -
Very good overall service and outstanding workmanship.
Repair Quality - 5.0/5.0 -
Looks great. Can’t tell there was damage.
Customer Service - 5.0/5.0 -
Customer service was fine it’s just they were always busy. Always had to wait. Only one person was addressing the customers in line. At pickup it was the shop mgr that suggested we could leave Enterprise rental there, not the customer support person at the desk when they knew at intake we were getting a rental.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
I must say, that at first, I was really upset due to how long it took Cochran to repair my car, but when I finally came to pick the car up, it was worth the wait! They did an exceptional job! Frank was a wonderful employee; he took the time to go over things with me and explained to me why it took so long.
Repair Quality - 5.0/5.0 -
Excellent job on my car repair
Customer Service - 5.0/5.0 -
Courteous and friendly
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car looks great!
Customer Service - 5.0/5.0 -
From start to finish, the staff was extremely thorough and helpful.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great service and great work!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and friendly folks to work with. Overall a pleasant experience considering a car wreck!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0
Likely to Recommend - 5.0/5.0 -
I am happy for an insurance job how the work came out.
Repair Quality - 5.0/5.0 -
Great work on the car and it's great to have it back. The car was put back to pre accident condition very well. I think more proactive communication during the process could be helpful to many customers though so they know how the work is going.
Customer Service - 4.5/5.0 -
Slightly more communication about the process and what to expect is always useful!