Boucher Auto Body & Paint- West Allis
In operation 50 years.
Boucher Auto Body's Team of certified professionals has over 100 years of combined experience in collision repair and refinishing. Boucher will seamlessly repair your vehicle back to pre-accident condition, according to factory specifications and standards. We place customer needs and safety as our number one goal. Our technicians have obtained the highest level of training and certifications in the industry. Including I-CAR Gold and Manufacturer certification in all vehicle repairs. We offer a Limited Lifetime Warranty on all our repairs. We work with all Insurance carriers, and repair all makes and models. Services Offered- Superior paint matching technology and equipment, ADAS calibrations and repair. Full frame straightening equipment and Unibody frame correction equipment. All major welding certifications in structural, steel and aluminum
- Free Estimates
- Insurance Company Assistance
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
While the repair of the damage from our collision was completed, the repair shop did not complete a repair that was a part of the purchase agreement - a small area of chipped paint on one of the passenger doors. Rather than confirm the agreement with the salesperson, the repair shop left the work incomplete and it remains undone.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0 -
I was told the repair would take a week. No one called to let me know it would be about 2 weeks; I had to call by the first Friday to find that out.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The car looks great. I thought that you guys did a really good job. The only thing I would say for the future with you guys is maybe if there’s any chance you guys can order the parts and then allow the owner to keep their car until the parts come because three weeks just seems like a long time to wait.
Likely to Recommend - 0.5/5.0 -
Honestly The only reason I would probably deal with this shop again is because it's through my dealership, but I'm not happy about my experience and I probably wouldn't recommend them unless you have a car that you bought through them or one of their other locations
Repair Quality - 0.5/5.0 -
Honestly I'm not happy. I asked for a manager to reach out to me about this and haven't heard back. There was a severe lack of communication between the shop and myself, I had to call them anytime I was looking for an update. It took almost a month to fix two wheels and a strut. They kept my car for an additional weekend so that it could be detailed and cleaned, and it was returned to me filthy from the inside. I sent pictures to one of your representatives that texted me asking me about my experience and they told me a manager was going to reach out to me but hasn't yet. The car drives well and I appreciate the fix was done successfully, but the actual customer service portion was terrible.
Customer Service - 0.5/5.0 -
Honestly I'm not happy. I asked for a manager to reach out to me about this and haven't heard back. There was a severe lack of communication between the shop and myself, I had to call them anytime I was looking for an update. It took almost a month to fix two wheels and a strut. They kept my car for an additional weekend so that it could be detailed and cleaned, and it was returned to me filthy from the inside. I sent pictures to one of your representatives that texted me asking me about my experience and they told me a manager was going to reach out to me but hasn't yet. The car drives well and I appreciate the fix was done successfully, but the actual customer service portion was terrible.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Again, did good work, but a long time to edit between first bringing iron in mid December to completion of repairs at end of February.
Repair Quality - 5.0/5.0 -
The only issue I had was that I waited a long time for repair. Brought car in for quote and parts order in December and then more parts had to be ordered and did not get completed repair done until end of February.
Customer Service - 0.5/5.0 -
I would call or text to see what was taking so long for repair and only get voicemail and no return calls or texts
Likely to Recommend - 2.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 1.0/5.0 -
Communication was at times, confusing and other times, no communication
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
Everything went really well, but I would’ve liked a phone call when the car was done. They texted me and I was not paying attention to my text. I was expecting a phone call.
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0 -
A huge shout out to Nick Eineichner
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
All the people I dealt with were helpful, courteous and friendly. Did a greaf job on my car. Even cleaned the inside!
Customer Service - 5.0/5.0 -
Were accommodating for schedule changes
My Experience - 0.0/5.0 -
I was given my car back and it was not finished. No one told me it was not finished. Nothing on the paperwork indicates that. I left a message on the 9th in the morning for Skye right when I noticed. I understand she does not work on the weekends. I left a message for somebody else at noon on the 10th and never received a call back. I called again at 1:00 on the 11th and spoke to someone helpful and received a call back at 2 stating that American family requested they tried to buff out the scratch instead of replacing the brake light. Then they said the brake light is being ordered but is on back order which is why they gave me my car back. It was not until after that call that someone from the shop contacted American family because then they reached out to me to let me know that my car is not finished and that I might need a rental again. Then today I randomly got a text confirming that I picked up my vehicle today. Then I got a text for this survey so here we are. I am very pleased with the work that was done but this has been a debacle of an ending. At the very least when the part comes in I am hoping Gordie will send a service vehicle and pick mine up so I don't have to drive and sit there.