Brookfield Auto Body and Towing LLC

4.7 (679reviews)
94%
525 Franklin Avenue,  Hartford,  CT  06114
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Shop AssistantSparkles

In operation 50 years, 3 years at this location.

We here at Brookfield Auto Body and Towing specialize in doing whatever it takes to make you, the customer as satisfied as possible. We have supplied quality body work that’s quick and cost effective since 1976! All of our repairs are guaranteed as long as you own the vehicle so you can rest assured that your vehicle will be coming back to you in even better condition than it was in before the accident!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 4:30 pm
Tue 7:30 am - 4:30 pm
Wed 7:30 am - 4:30 pm
Thu 7:30 am - 4:30 pm
Fri 7:30 am - 4:30 pm
Sat Closed
* Holiday hours may differ.
Alfa Romeo
Chrysler
Dodge
Fiat
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram

Reviews (679)

Likely to Recommend

Good

Repair Quality

Good

Customer Service

Very good

My Experience

Thank you so much everyone, great job.

Likely to Recommend

Repair Quality

Very nice job, well done !!!

Customer Service

My Experience

Very easy to deal with. I was given a date when car would be finish and it was ready when they said it would be. Car was washed and cleaned for pickup. Details like that matter.

My Experience

Excellent service.. 100% recommended . Thank you so much !!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Very quick and everything looks brand new, nothing looks out of place

Likely to Recommend

Repair Quality

Done in a very timely manner and work was impeccable. Looks completely like it was, well, perhaps a bit newer! Everyone was friendly and informative. Highly recommend Brookfield Auto Body.

Customer Service

Staff was friendly and informative.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

I now have an auto body ‘guy’.

Repair Quality

Car looked amazing!!!

Customer Service

Our point person was professional, cordial, and really personable. Give that gal a raise!

Likely to Recommend

Repair Quality

10/10

Customer Service

Excelente servicio

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Already did

Repair Quality

Customer Service

My Experience

The body work was good but they wore down my battery which had to be replaced one hour after leaving the shop. They broke a clip in the tailgate when they disconnected the privacy cover, never replaced the clip or the cover and told nobody. The QA was not good. Not a happy customer.

Likely to Recommend

It took two and a half months to get an appointment and then two and a half weeks to get it fixed and this was the third top shop that was recommended to me. AAA should do better.

Repair Quality

See first comment

Customer Service

They told me the car was complete and just needed to be quality checked, someone would call. No one called so I called only to find out the car was not complete and they were waiting for a part that wouldn't be there to the next day. When the car came back, the cover for the trunk had a clip that was broken, the cover was not reinstalled, the battery was dead, just enough juice to get home. AAA replaced the battery since I am a premier member. The only thing that was nice was the body work.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Depends on if the issues are resolved.

Customer Service

People were great

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Brookfield Auto body kept me informed of the repair progress. They were receptive to my vacation time table for repairs.

Customer Service

Everyone I dealt with was pleasant and well informed.

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Repairs were left undone. Progressive should be reaching out to you all. As it’s more of progress fault in this matter.

Customer Service

Returned Clean