Brookfield Auto Body and Towing LLC

4.7 (679reviews)
94%
525 Franklin Avenue,  Hartford,  CT  06114
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Shop AssistantSparkles

In operation 50 years, 3 years at this location.

We here at Brookfield Auto Body and Towing specialize in doing whatever it takes to make you, the customer as satisfied as possible. We have supplied quality body work that’s quick and cost effective since 1976! All of our repairs are guaranteed as long as you own the vehicle so you can rest assured that your vehicle will be coming back to you in even better condition than it was in before the accident!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 4:30 pm
Tue 7:30 am - 4:30 pm
Wed 7:30 am - 4:30 pm
Thu 7:30 am - 4:30 pm
Fri 7:30 am - 4:30 pm
Sat Closed
* Holiday hours may differ.
Alfa Romeo
Chrysler
Dodge
Fiat
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram

Reviews (679)

Likely to Recommend

Great work! Great communication always kept me informed about my vehicles. Vanessa’s customer service is amazing, very professional. Ed was very honest when he inspected my cars. Will highly recommend anyone there. Great job everyone keep up the good work!!!

Repair Quality

Great work! Great communication always kept me informed about my vehicles. Vanessa’s customer service is amazing, very professional. Ed was very honest when he inspected my cars. Will highly recommend anyone there. Great job everyone keep up the good work!!!

Customer Service

Great work! Great communication always kept me informed about my vehicles. Vanessa’s customer service is amazing, very professional. Ed was very honest when he inspected my cars. Will highly recommend anyone there. Great job everyone keep up the good work!!!

Returned Clean

My Experience

Brookfield Auto Body did a excellent repair to my car.

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Repair Quality

Great customer service

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Repair Quality

Customer Service

Did not return phone calls/messages left

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My Experience

Workers was great . They was very helpful With helping me figuring out my rental process. They completely the job in a timely manner. I would definitely recommend. I will also return with any future auto repairs . Thank you guys for all that you do😊

Likely to Recommend

Repair Quality

Would definitely recommend. They did a wonderful job fixing my car and was finished in a timely manner. Very nice and great communication.

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Repair Quality

Very please with the work and their timing was good

Customer Service

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Yes if I knew someone needed that type of work I would definitely recommend them there

Repair Quality

Everything was done excellent and he did a very good job and a very timely manner

Customer Service

They did a very good job and everything was done in a timely manner

Returned Clean

Likely to Recommend

Repair Quality

Great job. Jumped on a few items that needed to be addressed immediately upon arrival. Hats off to Brookfield Auto !!

Customer Service

Great people ! Front and back. Thank you !!

Returned Clean

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Repair Quality

Thanks for your excellent and professional work

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Repair Quality

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Repair Quality

My car got fixed perfectly and the people there are very nice and makes sure you as their customer is completely satisfied.

Customer Service

Great customer service

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Repair Quality

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Repair Quality

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Repair Quality

Normally never use top score because is always space for improving ..but this guys went over a mile on customer services and the work was awesome too

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Likely to Recommend

Good customer service and work

Repair Quality

Seemed to go well. My son dealt with you directly but you guys were informative and helpful. He has to return to get an item fixed but seems to not be an issue. Thank you for making a tough situation easier.

Customer Service

Great group to work with

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Repair Quality

Responsive and friendly.

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Likely to Recommend

Seeing that I was giving professional courtesy I will recommend others to your company.

Repair Quality

Yes I am very pleased with the work that you have done on my vehicle as I drive my car from day to ay I will determine that everything is working okay I don't expect anything to go wrong but we never know so I thank you for your work and thank you for this company that I have never used before and I would certainly be glad to give you recommendation to anyone who need it.

Customer Service

I'm very pleased for the personal and professional work that they have done and the courteous professional attitude.

Likely to Recommend

I have no problems and I will recommend them

Repair Quality

They did a great Job and I did not have to wait too too long. Thank you.

Customer Service

I did not have any problems. He answered all my questions I was very satisfied.

My Experience

Hatchback set in place a little “off” the insert piece it fits into is sticking out on one side, and the hatchback itself looks like it’s not “on” all the way (large gap)so only time will tell if rain is getting in. And the hatchback is missing the handle portion (to pull the hatchback closed) that goes inside of a pill-shaped hole in the metal. So it’s just a totally open hole in the inside of the hatchback. The fabric roof by the point of attachment is filthy, covered in handprints.

Likely to Recommend

Repair Quality

I was astonished at how much effort they have put in not only fixing the dent on my car but they even cleaned the interior part of the car. For that I was very pleased. I am hoping to have a good business relationship with them eventually. It’s relieving to find a place where the mechanics actually do their jobs. I am hoping that they can continue to fix whatever problems my car has or can potentially have.

Customer Service