Brookfield Auto Body and Towing LLC

4.7 (683reviews)
94%
525 Franklin Avenue,  Hartford,  CT  06114
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Shop AssistantSparkles

In operation 50 years, 3 years at this location.

We here at Brookfield Auto Body and Towing specialize in doing whatever it takes to make you, the customer as satisfied as possible. We have supplied quality body work that’s quick and cost effective since 1976! All of our repairs are guaranteed as long as you own the vehicle so you can rest assured that your vehicle will be coming back to you in even better condition than it was in before the accident!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 4:30 pm
Tue 7:30 am - 4:30 pm
Wed 7:30 am - 4:30 pm
Thu 7:30 am - 4:30 pm
Fri 7:30 am - 4:30 pm
Sat Closed
* Holiday hours may differ.
Alfa Romeo
Chrysler
Dodge
Fiat
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram

Reviews (683)

Likely to Recommend

Seeing that I was giving professional courtesy I will recommend others to your company.

Repair Quality

Yes I am very pleased with the work that you have done on my vehicle as I drive my car from day to ay I will determine that everything is working okay I don't expect anything to go wrong but we never know so I thank you for your work and thank you for this company that I have never used before and I would certainly be glad to give you recommendation to anyone who need it.

Customer Service

I'm very pleased for the personal and professional work that they have done and the courteous professional attitude.

Likely to Recommend

I have no problems and I will recommend them

Repair Quality

They did a great Job and I did not have to wait too too long. Thank you.

Customer Service

I did not have any problems. He answered all my questions I was very satisfied.

My Experience

Hatchback set in place a little “off” the insert piece it fits into is sticking out on one side, and the hatchback itself looks like it’s not “on” all the way (large gap)so only time will tell if rain is getting in. And the hatchback is missing the handle portion (to pull the hatchback closed) that goes inside of a pill-shaped hole in the metal. So it’s just a totally open hole in the inside of the hatchback. The fabric roof by the point of attachment is filthy, covered in handprints.

Likely to Recommend

Repair Quality

I was astonished at how much effort they have put in not only fixing the dent on my car but they even cleaned the interior part of the car. For that I was very pleased. I am hoping to have a good business relationship with them eventually. It’s relieving to find a place where the mechanics actually do their jobs. I am hoping that they can continue to fix whatever problems my car has or can potentially have.

Customer Service

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Repair Quality

Customer Service

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Repair Quality

Team at Brookfield did a tremendous job … car looks brand new Appreciate the proactive communication from Brookfield Was very happy with service and results

Customer Service

Very responsive and proactive communication

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Repair Quality

Customer Service

Everybody that I spoke to and dealt with was very nice and knowledgeable

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Repair Quality

Customer Service

My Experience

Very satisfied, job well done, excellent team, nice very nice staff.

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Repair Quality

Customer Service

Courteous and friendly

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Repair Quality

Great service with friendly and helpful staff

Customer Service

Great staff

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Repair Quality

They were great! Answered all of my questions! I highly recommend them!

Customer Service

Likely to Recommend

Repair Quality

My car came out quicker than expected although we had a storm. Everyone was nice and professional. When I was unable to get hold of them and left voicemail, I get a call back within 24 hours. I do provide a clear communication, what to expect, what is the next step etc

Customer Service

They are nice and professional. They welcome you as you open the door.

Likely to Recommend

Repair Quality

Absolutely amazing service.

Customer Service

Likely to Recommend

Yes I would recommend my friends and family

Repair Quality

They did a good job in my car and they was nice to me

Customer Service

Likely to Recommend

I’ve already told my entire family that this should be our household body shop!

Repair Quality

Brookfield Auto explained the problem to me alongside my claim adjuster in a way that I could understand. I felt very comfortable calling them for updates or questions. I never felt like I was bothering any of the staff when I called. The customer service was amazing and it was so convenient that they had a connection with enterprise and Geico. It made the process very seamless and easy. Also, they managed to finish my car much quicker than other body shops had mentioned even with a snowstorm taking a day away. I will never go anywhere else!

Customer Service

Customer service was consistently amazing. I felt like I had worked with some of the folks there before. Zhane (apologies if I spelled his name wrong) was so nice! Just the simple things like eye contact and correct name pronunciation, I really appreciated that working with him.

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Repair Quality

They competed the repair quickly!

Customer Service