Brookfield Auto Body and Towing LLC

4.7 (683reviews)
94%
525 Franklin Avenue,  Hartford,  CT  06114
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Shop AssistantSparkles

In operation 50 years, 3 years at this location.

We here at Brookfield Auto Body and Towing specialize in doing whatever it takes to make you, the customer as satisfied as possible. We have supplied quality body work that’s quick and cost effective since 1976! All of our repairs are guaranteed as long as you own the vehicle so you can rest assured that your vehicle will be coming back to you in even better condition than it was in before the accident!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 4:30 pm
Tue 7:30 am - 4:30 pm
Wed 7:30 am - 4:30 pm
Thu 7:30 am - 4:30 pm
Fri 7:30 am - 4:30 pm
Sat Closed
* Holiday hours may differ.
Alfa Romeo
Chrysler
Dodge
Fiat
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram

Reviews (683)

My Experience

You did a nice job. Car looks fantastic. You kept me informed about progress and dates, which I appreciated. My pretty orange Crosstrek was washed and shiny- thanks!

Likely to Recommend

Repair Quality

Customer Service

Good communication. Great work. Car looks great. They washed it so it sparkles!

My Experience

Special shout to the Brookfield Team. I appreciate how quickly you fixed my “KONA” and the professionalism you provided to me. Thank you Pat Williams

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Customer Service

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Thanks guys

Repair Quality

They were very good and always kept you updated

Customer Service

Also, they got great customer service

Returned Clean

My Experience

The overall experience for me was pleasant, the constant updates and all repairs being completed in a timely manner really made me comfortable and I would definitely recommend this auto body shop.

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Customer Service

My Experience

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Returned Clean

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My Experience

I really appreciate the communication plus the timing they had with me as a customer they are very professional team

My Experience

My Experience

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Repair Quality

Body repair and paint work looks well done.

Customer Service

Awesomew.

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Repair Quality

Customer Service

Calls were not returned and there were lengthy delays

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Repair Quality

Great communication, great work… overall excellent interaction and service

Customer Service

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Attention to detail is okay for a used car. I wouldn’t bring a new car here though

Repair Quality

Work is decent. I understand I have an older car so the attention to detail isn’t going to be there. Some overspray in places. Missing clips that hold molding on. I had to fix the mirror they installed as it wasn’t working when I got it. Garbage left in the car. Paint finish looks good. I did have to go back there because my wheel lock key was totally stripped out. They made it right and replaced it. Car was detailed very well.

Customer Service

Alex was a pleasure to work with. Very attentive and detail oriented. He was also very professional

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Repair Quality

I would not recommend this place to anyone, they are very unprofessional and the owner of course doesn’t care about their customer’s.

Customer Service

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Customer Service

It took awhile for the car to be repaired.

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Repair Quality

The bumper replacement was done very well, how ever one of my side mirrors was damaged while they had my car. They did replace it but they did not match the color and now it is super noticeable. Im not the happiest about that

Customer Service

The repairs to my bumper was done well and faster than expected, and they were able to match the paint verry well. As far as thoes repairs go im extremely happy, how ever it seems like wile my car was in their care something happened to one of my side mirror and they did replace it but did not match the paint to the collar of the car and it looks kinda bad and is super noticeable. They didnt even notify my of this damage.

My Experience

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Repair Quality

Everything was great

Customer Service

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They were great! They would reach out once a week to keep me in the loop regarding the repair progress!

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