Brothers Autobody

5.0 (1,469reviews)
98%
50 County Line Drive,  Cromwell,  CT  06416

In operation 29 years, 18 years at this location.

Brothers Autobody is a family owned business with all owners residing in Cromwell. Our goal is to provide high quality repairs in a timely manor and we warranty our work as long as you own your car. Our staff is up to date on the latest training and the repair equipment we use is the latest the industry has to offer. We work with all insurance companies.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,469)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles were restored to like-new condition. The communication throughout the repair process received high marks, with customers appreciating regular email and phone updates that kept them informed at every stage. Timeliness was generally well-regarded, with several customers noting their vehicles were completed ahead of schedule. Customers highlighted the professionalism and friendliness of the staff as a standout feature. A few customers noted improvement opportunities directly in their comments, including clearer initial time estimates, more proactive communication during delays, and occasional concerns about customer-facing interactions. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop.
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"Excellent service with skilled professionals. They have worked several times on my Range Rover ..." Read more
"... experience was fantastic. Great communication and absolutely phenomenal workmanship" Read more
"Perfect. Restored to like new condition."
"The estimate & repair were done timely & in excellent qualiry."
"I had a great experience with the shop. The service is exceptional, and the quality of their work is fantastic. I have no hesitation in continuing to use Brothers ..." Read more
"The work was thorough, communication was great, they let me know of any delays as soon as possible!"
"Best experience with an auto body shop, ever. Great communication, friendly and professional staff. I couldn't be happier!"
"I absolutely loved how you kept me updated throughout the process! My car looks wonderful!!"
"They stayed in touch, informing us about how the repair was going."
"Communication could have better."

My Experience

Everything was very easy and people were very nice

My Experience

Excellent service and coordination with insurance and car rental companies. Everything went exactly to exactly to plan.

Likely to Recommend

very accommodating

Repair Quality

Customer Service

Returned Clean

My Experience

Great communication, great work on car, made the whole process super easy for me

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Best in the business!

Likely to Recommend

Repair Quality

Repairs look fine

Customer Service

My side view mirror casing was cracked, the tinting on the window near that side view window is now rippled

My Experience

Likely to Recommend

Repair Quality

Customer Service

Front desk person can be difficult to deal with

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

My experience was positive and each person I interacted with was pleasant and confident. Nice meeting Brian on a ride and at pickup. Jacob was reassuring and Sarah was so comfortable to speak with. Thank you for the personal service.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Great service

My Experience

Brothers did an excellent job on my vehicle. They kept me informed throughout the entire process.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Excellent service

Likely to Recommend

Repair Quality

Excellent service would gladly recommend to other people

Customer Service

Excellent service

Returned Clean

Likely to Recommend

Repair Quality

All good and easy. Even returned my rental for me.

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Great communication, the secretary is a sweet heart! Work looks amazing! 10/10 5 stars!

My Experience

The best. Customer service. Superb auto repair. I have used Brothers Auto for several years. Would never go anywhere else. I give them a 10!

Likely to Recommend

Excellent experience

Repair Quality

My car looks great and runs great.

Customer Service

I was informed about every step of my repair