Brothers Autobody
In operation 29 years, 18 years at this location.
Brothers Autobody is a family owned business with all owners residing in Cromwell. Our goal is to provide high quality repairs in a timely manor and we warranty our work as long as you own your car. Our staff is up to date on the latest training and the repair equipment we use is the latest the industry has to offer. We work with all insurance companies.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Service Quality
My Experience - 5.0/5.0 -
Great communication and customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent Service. My insurer (Plymouth Rock) told me Brothers would provide transportation to/from my home to their ship. Brothers does not provide that service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quality of the work was excellent.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great communication, easy to work with.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Absolutely
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Minor issues. Would have liked to know why my truck was delayed beyond what was said. A walk around after completion that showed the work that had been done by the Tech themselves would have been nice. That being said the staff was professional. The pricing was honest. The work quality was top notch. I think Brothers did a very nice job overall.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Brothers auto body always does an excellent job on my vehicle. quality work in a timely manner. They are wonderful to work with. My vehicle was completed in a timely manner and excellent quality work. I will bring my vehicle back to the for all my service and body work. Thanks for an excellent job done by the Brother's crew.
Customer Service - 5.0/5.0 -
they do and awesome job.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great
Customer Service - 5.0/5.0 -
The car was impecable. Good job
Likely to Recommend - 5.0/5.0 -
Great shop
Repair Quality - 5.0/5.0 -
This repair shop is always great
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.0/5.0 -
I chose this shop because it was recommended by my insurance company. Unfortunately, my experience left me very concerned about the way the repair was estimated and handled. The initial estimate was a little over $2,800, with an estimated repair time of approximately 7 business days. The final bill was just under $5,500, and the vehicle was in the shop for 10 business days. The accident itself was very low impact and involved only minor damage. During the repair, the shop replaced a headlight and the bumper cover, which accounted for a significant portion of the additional cost. From what I could see, the headlight had not been struck or damaged in the accident, and the bumper cover did not appear to have a dent, gouge, or other damage that obviously required replacement rather than sanding and repainting. I also had a separate, pre-existing small mark on the rear bumper that I specifically asked about when I brought the vehicle in for the estimate. I was told that if I had the repair done there, they would take care of it at no charge. Based on that conversation, I understood that the damage would be properly repaired. When I picked up the vehicle, however, I discovered that the mark had simply been colored in with what appeared to be a touch-up pen. When I questioned this, I was told that it had been repaired. The difference between the original estimate and final cost, the additional parts, the extended repair time, and the way the unrelated bumper damage was handled have left me very uncomfortable with this experience.