Brown's Body Shop- Franklin
In operation 55 years.
Brown's Body Shop has been serving Williamson County with high quality collision repairs for more than 50 years. Our shop is known for its expertise, honesty, and stellar service. Here at Browns, we have a team of highly skilled professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology, techniques, and materials to ensure that your vehicle comes back to you looking like new. When it comes to comprehensive collision repair services, we are proud to be Franklin and Williamson County's Favorite Body Shop!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 4:00 pm |
| Sat | Closed |
Service Quality
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They do a fabulous job always. They are also such nice people!
Customer Service - 5.0/5.0 -
They do excellent work and are such nice people. I already have you a review.
Likely to Recommend - 5.0/5.0 -
They did great work.
Repair Quality - 4.5/5.0 -
All the work requested was repaired with excellent results. It was done in a timely manner. My only problem was my battery was dead and had to be replaced. Everything else was great.
Customer Service - 5.0/5.0 -
All the work requested was repaired with excellent results. It was done in a timely manner. My only problem was my battery was dead and had to be replaced. Everything else was great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They are wonderful
Customer Service - 5.0/5.0 -
Amazing customer service
Likely to Recommend - 2.0/5.0 -
Great repair. Terrible communication.
Repair Quality - 5.0/5.0 -
The quality of the repair is awesome!
Customer Service - 2.5/5.0 -
They had the truck for 6.5 weeks! No updates, nothing. I had to call them to ask “when do you think it will be ready?”
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Farm Bureau and Brown's Body Shop both did an excellent job of working together to make sure the job is done right.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
We had an overall good experience. We really appreciated how clean our car was upon pickup.
Repair Quality - 5.0/5.0 -
The entire process with Browns was good.
Customer Service - 4.5/5.0 -
We were updated as needed.
Likely to Recommend - 0.5/5.0 -
I would recommend them to the BBB as a sorry shop to recommend
Repair Quality - 1.5/5.0 -
Hail damage on top of truck cab not repaired wheel replaced but tire with damaged belts from wreck not replaced. Bearing on impact side worn out after the wreck. Alignment not correct. Never responded to any of my calls just took messages and promises to call me back. Worst customer service experience ever!
Customer Service - 0.5/5.0 -
Manager Robbie will not call me back. Totally unprofessional
Returned Clean
My Experience - 0.0/5.0 -
My car is still not fully repaired! They keep promising to get the part but nothing yet! Said they had it but lost it? Keep promising to cjeck on the part and call me! It has been paid for dont understand!
My Experience - 5.0/5.0 -
Brown’s Body Shop did an excellent job repairing my car! It looks great! My insurance company tried to charge me double, but the guys at Brown’s set them straight and cut my deductible in half! Highly recommend!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 2.0/5.0
My Experience - 5.0/5.0 -
It took longer than expected and we had some communication issues, but overall, I was satisfied. They did a great job on the vehicle and that was what I was most concerned about.
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
They did a fine job replacing the door panel, but I was very unsatisfied with the customer service and the wait time. I had to drive the rental car for over 3 weeks because of shipping issues, and just the fact that it did not seem like they were putting my car on very high priority. It's also just a very hard place to get to. I will most likely not recommend them to other people.