Brown's Collision Center

5.0 (176reviews)
100%
132 Liberty St,  Pawcatuck,  CT  06379

In operation 36 years.

Owner operated shop since 1983. I-CAR trained employees for safe and correct repairs. I-CAR Gold standing for 15 + years, only shop in this area with this advanced training. Our goal is to make each customer feel relaxed that their claim is being handled efficiently. We want you to feel welcome and confident that the repairs to your vehicle are in competent hands and your vehicle will be returned to you in pre-accident condition. This is a family run business that will treat customers like family. We are capable of providing customers a high level of communication throughout the repair through text messaging, email and phone calls. Our goal is to turn a negative experience into a positive one. Visit our website for more info through CARFAX.com

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
Payment Types
  • American Express
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 4:00 pm
Tue 8:00 am - 4:00 pm
Wed 8:00 am - 4:00 pm
Thu 8:00 am - 4:00 pm
Fri 8:00 am - 12:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (176)

Likely to Recommend

Highly satisfied.

Repair Quality

Terrific work.

Customer Service

Very straightforward and easy to work with. Could not have hoped for anything smoother. Quite satisfied.

My Experience

Likely to Recommend

Good work, quick, professional, didn’t feel like I was being over charged

Repair Quality

Customer Service

Browns was quick and professional. Would have been good to know they don’t take credit card

Likely to Recommend

Repair Quality

Customer Service

Excellent work. Excellent communication about whats happening. Highly satisfied

Likely to Recommend

Repair Quality

We still have a piece that needs to be replaced. Evidently its back ordered.

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

The car looks great and so appreciate how they cleaned the car so well.

Likely to Recommend

Repair Quality

Looks professional car was cleaned inside and out

Customer Service

The car looks great, Browns did a great job

My Experience

It looks brand new and I’m so thankful to the team @Browns. They are magicians

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

The response was fast and efficient. Erin Maddock was extraordinarily responsive. As a former general counsel to insurance organizations I have always been favorably impressed by LM-trained claims personnel. Promote EM.

Likely to Recommend

Repair Quality

Customer Service

nice folks

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Brown's did a great job

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Brown's was great. They did a wonderful job and were easy to deal with.

My Experience

My Experience

very well run, finished right on time. great communications

Likely to Recommend

Repair Quality

Customer Service

great job, easy to deal with

Likely to Recommend

Repair Quality

The best care and concern that anyone could have for your complete satisfaction is the only way Brown’s Auto will do the job that they want to be as proud to do each and every time. You WILL be totally satisfied.

Customer Service

Browns is only satisfied if it is done right the first time. They care more than anyone

Returned Clean

My Experience

There seems to be a leak in the driver's side door when it rains water is building up in the floorboard I will be contacting Brown's to try to rectify the situation

My Experience

The attention to detail resulted in my car looking brand new! Thank you!

My Experience

Very satisfied and pleasant to work with. They were very efficient every step of the way and finished job ahead of time. Great experience.

Likely to Recommend

Repair Quality

We had a great experience there and they were efficient and easy to work with.

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Browns auto did a fantastic job on my car the front looks brand new.

Likely to Recommend

Repair Quality

Customer Service