Brown's Collision Center

5.0 (176reviews)
100%
132 Liberty St,  Pawcatuck,  CT  06379

In operation 36 years.

Owner operated shop since 1983. I-CAR trained employees for safe and correct repairs. I-CAR Gold standing for 15 + years, only shop in this area with this advanced training. Our goal is to make each customer feel relaxed that their claim is being handled efficiently. We want you to feel welcome and confident that the repairs to your vehicle are in competent hands and your vehicle will be returned to you in pre-accident condition. This is a family run business that will treat customers like family. We are capable of providing customers a high level of communication throughout the repair through text messaging, email and phone calls. Our goal is to turn a negative experience into a positive one. Visit our website for more info through CARFAX.com

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
Payment Types
  • American Express
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 4:00 pm
Tue 8:00 am - 4:00 pm
Wed 8:00 am - 4:00 pm
Thu 8:00 am - 4:00 pm
Fri 8:00 am - 12:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (176)

My Experience

Carol was very helpful and understanding during a stressful time and the work was completed early and very well.

Likely to Recommend

Already have recommended them.

Repair Quality

Customer Service

Carol was always pleasant and kept us informed of the repair progress at each stage.

My Experience

U were quick, professional, and an absolute pleasure to do business with. Thank you again.

My Experience

Completed in a timely fashion

Likely to Recommend

Repair Quality

Customer Service

My Experience

Job well done

Likely to Recommend

Repair Quality

Customer Service

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

On time with near daily updates. Perfect repair job. Thanks!

My Experience

The best service ever, from start to finish. Carol is amazing!

My Experience

My Experience

My experience with Brown's was excellent from start to finish! Carol was friendly, professional, and very clear in all explanations of work to be done. She helped facilitate the rental car and kept me posted on the status of the repair... My car, upon return was washed, looked like new again, and runs perfectly! Thanks to everyone at Brown's for taking good care of us!

Likely to Recommend

Repair Quality

Customer Service

All was excellent from start to finish! Carol at the front desk was friendly, professional, and clear friendly in all explanations. The car repair was done to a high standard and it came back looking like new!

My Experience

job well done.

My Experience

Efficient and friendly service; very professional and work well done as always. Thanks!

My Experience

Incredibly fast, professional and expertly executed repair work. Highly recommended all-around experience to all! Would use Brown's again, but - no offense intended, hope that we never have to! - without any hesitation. Thanks to everyone involved @ Brown's...and it was very nice keeping the work local. Linda & Steve

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

good job on the paint match....there was one, very small defect in the bumper molding that you guys must have missed putting filler in, but its not enough compared to the good job overall for me to officially complain about it. Just thought you guys would appreciate hearing it because I know that you care about perfection and doing a good job. I have heard nothing but good things about you guys and hope that you have somebody to take over the business when you retire in a few years. If they do as good of a job, and care as much, as you do, I will continue to bring my car there when needed. Enjoy the holidays and Merry Christmas

Likely to Recommend

Repair Quality

Light scraps and gouged on bumper moulding..you can't tell it there was ever a blemish there and the paint was matched perfectly

Customer Service

My Experience

Very, very pleased with the service and the results. Thank you!

Likely to Recommend

Repair Quality

Customer Service

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service