B&S Hacienda Auto Body - Pleasanton Osr
In operation 70 years.
B&S Hacienda has been the Bay Area’s trusted collision repair partner since 1956. Our commitment to quality, honesty, and craftsmanship guides every repair—no shortcuts, no compromises. That’s the B&S difference. We are proudly certified by leading manufacturers, including Audi, BMW, FCA, GM (and GM ICE Specialty), Genesis, Honda, Hyundai, Kia, INFINITI, Lexus, Maserati, Mazda, Mercedes-Benz Elite, Mercedes-Benz Sprinter, Nissan, Rivian, Subaru, Tesla, Toyota, Volkswagen, and Volvo. These certifications ensure your vehicle is repaired to exact factory standards for safety, performance, and peace of mind.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- MasterCard
- Visa
- Debit Card
- Spanish
- Vietnamese
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Claudia was a great partner during the entire process. Great transparency and communication. Finished the job close to promised time. Also, service personnel did a great job in fixing the damage. Car looked like you. They not cleaned up outside but I was pleasantly surprised that interiors were cleaned as well.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very easy process, kept me informed, Car was ready withing the time frame expected
Customer Service - 5.0/5.0 -
Friendly &n professional
My Experience - 5.0/5.0 -
Car was completed on time, with helpful updates provided along the way. They always do a great job on my M3.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Professional service.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
In spite of delay in parts delivery, B&S did an excellent job of keeping me updated about the situation.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Ironic that I was involved in a collision on Old Santa Rita Road and ended up at BS Hacienda Auto Shop also on Old Santa Rita. Alfred was an absolute pleasure to work with from first contact until he handed me my keys it was a breeze. He helped arrange my rental car, kept me informed of the daily progress etc. Scale of 1 to 10? A solid 10. My truck was delivered clean, detailed and factory perfect. Couldn't be happier.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Keenan was absolutely fantastic. Kept me up to date on the progress, followed up to the appointment date which was delayed multiple times due to parts. More than satisfied by the customer satisfaction and work. I would give them 12 on a scale of 10.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great communication and stellar service. Thank you for being 100% with communicating a realistic time frame of the parts coming and the service provided. It saved for a lot of waiting and wondering as we’ve experienced elsewhere.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Tim was great. Personable, friendly and trust worthy. He made everything simple and the communication was fantastic. So important.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Service and speed of repair were great.
Customer Service - 5.0/5.0 -
Tim was great and personable.
Returned Clean
My Experience - 5.0/5.0 -
They replace a fab4 bumper that o had another body shop install with paint also. The other guys did not paint in all the crevices and it had rust starting from it. You painted all of it, no misses!! That alone I can see you went the extra!! Thank you!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Professional and good communication. The work finish quality was excellent. Alfred in Pleasanton went beyond.
Customer Service - 5.0/5.0 -
Alfred #1
My Experience - 5.0/5.0 -
Keenan and Mark are the best. Very professional, kept me updated throughout the process and worked with my insurance company while we had to do a switch between the insurance companies. Thank you for a great service and going above and beyond.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Amazing customer service. Hayli was great thru the whole process, very knowledgeable and kept me well informed thru the whole repair process. I would recommend this facility to anyone who is in need of auto body repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Tim Schaecher went above and beyond to make sure I had a stress free experience. He always kept me up to date on my insurance and car status.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great work and good communication
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and follow up
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Finding a good repair shop for Teslas can be very challenging. We highly recommend B&S Hacienda for Tesla repairs.
Repair Quality - 5.0/5.0 -
B&S Hacienda restored our Tesla Model X to its brand new condition!
Customer Service - 5.0/5.0 -
We worked with Keenan Callahan and Mark Isip on the repair of our model X. Keenan and Mark showed the highest level of professionalism and their attention to customer service was superb. Both Keenan and Mark kept us apprised during the entire repair service. Keenan and Mark obliged several of our requests during the repair service and we very grateful. The repair of model X is challenging at best given the wait times for parts and the intricacies of the car itself. Keenan and Mark were very open and explained all of these issues. We were very pleased at how smoothly the repair process went given the challenges. We cannot say enough good things about Keenan and Mark.