Burns Collision Center

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 3.0/5.0

Repair Quality - 3.5/5.0

Customer Service - 4.0/5.0

My Experience - 5.0/5.0 -

Everything was perfect from start to finish and done in a very timely manner..communication was awesome and everyone I spoke with was very nice. They did an amazing job on my Toyota,Thank you so much to the entire team.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very pleased with the work done on my Toyota from start to finish everything was perfect and in a very timely manner. Everyone is super nice. Will definitely recommend!

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent work, Experienced and very knowledgeable people, Very kind and great service

Customer Service - 5.0/5.0

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My Experience - 5.0/5.0 -

Moe kept me appraised of the process the entire way. She dealt with the insurance company to guarantee my truck was repaired correctly. Thanks, Moe

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Thanks Moe! Kept informed throughout the whole process

Returned Clean

My Experience - 5.0/5.0 -

I am pleased, as always, with the attention and service I receive from Burns. No matter what the service Im always pleased. That’s the reason I chose Burns first for my vehicle service needs.

Likely to Recommend - 5.0/5.0 -

I always choose Burns first for my service needs.

Repair Quality - 5.0/5.0 -

The damage was repaired and looks great.

Customer Service - 5.0/5.0 -

Moe was very helpful and made the entire process easy.

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My Experience - 5.0/5.0 -

The repair was handled very professionally, quickly, and with excellent communication about each step in the process. They made this very easy. Thank you!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very happy with the speed, communication and service I received. I am even bringing in repeat business, since my wife’s car was also hit this month in a separate accident!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Erin in body shop was awesome to work with

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My Experience - 0.0/5.0 -

Delays No proper communication regarding the repair and new parts

My Experience - 0.0/5.0

My Experience - 5.0/5.0 -

I was very happy with the work and the efficiency with which the process was accomplished. Thank you.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 3.0/5.0 -

Communication needs to get better

Repair Quality - 4.5/5.0 -

The tail gate looks brand new like nothing ever happened

Customer Service - 1.0/5.0 -

Never received a call on Tuesday or Thursday of the week we dropped off the car like we were told. We were reiterated twice that this is how we would communicate and we would get a phone call or text on Tuesday and Thursday of all updates and never received a thing. We had to call on Friday mid day because we still heard nothing. Quality workmanship but communication needs more attention

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Satisfied customer

Customer Service - 5.0/5.0

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My Experience - 5.0/5.0 -

This is my second vehicle you guys have fixed in under 6 months I believe and both times the work has been superb! Thank you for taking care of my babies!

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0 -

The bumper doesn’t line up and there are still areas where the paint is chipped

Customer Service - 2.5/5.0 -

They said that my phone wouldn’t allow them to leave a message yet they were able to the first two weeks and burns Chevrolet never showed up on my incoming calls after the second week

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

I thought the process overall was not good. The communication about the progress of the vehicle being repaired was not communicated at all.. I had to keep calling to check on status of the vehicle it. The process also took a lot longer than I thought it should.

Likely to Recommend - 0.5/5.0 -

Overall experience was not pleasant

Repair Quality - 1.5/5.0 -

The communication from the advisor was horrible. I was not updated on a regular basis. It was not a very good experience.

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job very friendly

Customer Service - 5.0/5.0

Returned Clean