Burnside Express Collision

4.8 (2,952reviews)
97%
5700 W. Minnesota St. Ste A-1,  Indianapolis,  IN  46241
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In operation 10 years.

A local family-owned customer service driven, insurance friendly collision repair shop. The repair center is 30,000 square feet and filled with the latest state-of-the-art equipment and paint technologies available today. Please stop by today for a free estimate and schedule for some superb, lifetime warrantied repair work. We work on all makes & models and work with all insurance companies to get the work completed.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (2,952)

Customers say
Overall Customer Satisfaction
Customers consistently praised Burnside Express Collision for outstanding service quality, proactive communication, and impressive timeliness. Many highlighted the shop's commitment to keeping them informed at every stage through calls, texts, and emails, which greatly reduced stress. Repairs were frequently completed ahead of schedule, and the quality of work left vehicles looking brand new. A recurring and delightful surprise for customers was receiving their vehicles cleaned inside and out. A few customers noted delays in parts delivery, though they acknowledged this was outside the shop's control. A small number of customers mentioned minor concerns about specific repair details, reflecting areas where expectations were not fully met according to their own comments.
AI-Generated from reviews written in the last 12 months
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"BEST customer service hands down!! I didnt think this even existed anymore."
"The car looks brand new! The communication was above anything I would have expected. The timing was the repair was faster then previously ..." Read more
"... The repairs were done in a very timely manner, and my vehicle looks just as good as it did before the damage if not better." Read more
"Absolutely a 10 what an outstanding team high quality craftsmanship working on my Honda CRV was updated every step along ..." Read more
"The team did an outstanding job and went above and beyond what they should have done."
"It was ready way before the expected date."
"Our repairs were completed a couple of days early beyond our expectations."
"... they completed the work without sacrificing quality. The repairs were done in a very timely manner, and my vehicle looks just as good as it did before the damage if not better." Read more
"... come get it when it was done. I was also happy when they finished my car two days ahead of schedule." Read more
"Excellent body work, but the time it took for the repair was extreme"
"Loved their text messaging system! The updates at the beginning and end of each week kept us informed every step of the way."
"The communication and updates from start to finish set Burnside apart from all others. And, the work was top notch!"
"I was informed by multiple resources. I was informed about any changes asking for my confirmation, any updates on how things were going, when the parts should arrive ..." Read more
"The attention, communication, and explanation of the entire process was a 1010 . The best service I've ever had, thank you for repairing ..." Read more
"Best customer service I've ever recieved. Great communication, responded to every concern immediately, very nice and polite people."

Likely to Recommend

Repair Quality

Cherokee was so great! She kept me informed and she is great to be around while waiting.

Customer Service

The young man who had a bad accident last year works on my car and even he blew my mind. I’ve been to a lot of caliber collisions but this was so much better

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Every thing worked and looked good. I especially liked that they detailed the car And shined it up. Thank you for a job well done.

Likely to Recommend

Absolutely will recommend.

Repair Quality

Burnside was quick to get my car in and quick to get my car out. Thank you so much for working with me and communicating regularly. I never felt left in the dark.

Customer Service

Aaron has great communication skills. Aaron made sure I knew what was going on with my car and the insurance company we were working with. I could count on Cherokee for excellent customer service- she was quick to call back, quick to answer, and thorough in assistance.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you very much for the consistent updates on the vehicle. They gave me confidence in the work being done as well as the time line for pick up.

Likely to Recommend

Repair Quality

The communication and updates from start to finish set Burnside apart from all others. And, the work was top notch!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Burnside done a great job on my 2017 Kia Sadona everything is great thank you all and thank you Brandi for keeping me up dated on everything couldn't be happier 😊 Have a very blessed week 🙏

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

My Experience

Excellent service

Likely to Recommend

Repair Quality

Excellent body work, but the time it took for the repair was extreme

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

In one area, they only painted; they didn't seal the damage.

Customer Service

They only painted; they didn't fill in the small dents.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am happy with how my Toyota Camry looks after having it repaired.

My Experience

Everything is okay

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent communication

Likely to Recommend

Repair Quality

Got it back early.appears to look pretty accident condition

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent job thank you

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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