Burnside Express Collision Zionsville

4.9 (2,638reviews)
100%
4810 Northwestern Dr.,  Zionsville,  IN  46077
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In operation 10 years, 7 years at this location.

We are a locally owned, locally operated FAMILY full-service Collision Repair shop. We are located in Zionsville at 4810 Northwestern Dr. We are in the people business and incidentally we fix cars. Give us a call at 317-559-2822, we are here to help you.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (2,638)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, clear and proactive communication, and timely repairs. Many highlight the high standard of workmanship, with vehicles returned looking brand new or better than before. Regular text and app-based updates throughout the repair process are frequently commended, giving customers peace of mind. Numerous reviewers note repairs completed ahead of schedule, and several appreciate the added touch of vehicles being cleaned inside and out. Customers also value the courteous, professional, and friendly atmosphere. A few customers noted areas for improvement directly from their experiences, including more frequent proactive updates when delays occur, and occasional quality control checks before vehicle handover. Overall, the overwhelming sentiment reflects a highly satisfied customer base that would confidently recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... I saw the final result, I was genuinely impressed the car was in such impeccable condition that I could hardly recognize it. The quality of the work far exceeded my expectations. ..." Read more
"I couldn't be more satisfied with the service received at Burnside collision.I would recommend them for any and all of your auto-repair ..." Read more
"... and I couldn't be more satisfied with the results. The workmanship was excellent — my car looks as good as new. The staff was professional, courteous, and kept ..." Read more
"The truck looks amazing! Just like new again! Would highly recommend to anyone who is needing work done. Thank you for ..." Read more
"... needs. They communicated every step of the way and completed my repairs beautifully. I would recommend them to anyone and will be a returning customer" Read more
"... GEICO preferred vendor list…I was not disappointed. My truck looks brand new and completed 2 weeks before the promised date. The interior detailing was a nice surprise. I would ..." Read more
"Perfect repair in a timely manner. 😊"
"The car looks great, the work was completed earlier than originally expected"
"... did a great job on my repair, the only issue was they pushed back my finish date twice which was a big inconvenience." Read more
"The staff was nice. However it took 2 months to get may car fixed. Partly because it was a fleet vehicle. Frustrated with how long it took."
"... beginning, communication was clear and consistent; I received a detailed weekly update outlining the work being done on the vehicle, which gave me great peace of mind. ..." Read more
"... the fact that the car was cleaned before pick up. Communication along the way was excellent and the job was done faster than I expected based on previous experiences at ..." Read more
"They were so communicative! I was kept abreast of every step and what to expect. My car looked perfect!"
"I have no complaints. Their communication was on point, the repair looks amazing!"
"They had great communication. I always had an update on my car and they did whatever they could to make me feel ..." Read more

My Experience

My Experience

Timely updates and patiently answered my questions

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The turnaround time was excellent. I was a little surprised that you had the lowest quote; however, the final cost was higher than the other 3 quotes I had. Appreciated the frequency of status updates.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

My Experience

Appreciated communications along the reconstruction way and the early completion date.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Repair looks great all parts used were in alignment with its original esthetic prior to accident.

Customer Service

All the staff was absolutely wonderful,helpful,thorough an professional.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

A pleasure having Burnside in my camp. Very comforting to know there are still some honest hard working businesses helping us (the bill was less than the estimate, so unusual). And…., the car was even detailed. Wow. Thanks gain. Jim

My Experience

Thanks so much

My Experience

It’s been a long time since I have this happy with the way your company treated me! I will recommend you to anyone needing repairs. Thank you!!

Likely to Recommend

Repair Quality

Great people and place to do business either!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did a fantastic job repairing my car!

Likely to Recommend

If you, unfortunately, need body work, go to Burnside. They did excellent work.

Repair Quality

Crappy accident but great experience with Burnside!

Customer Service

The gent we met inspected the car with us. He even answered my question regarding the possible scrapping of my car. Very reassuring. Also handled the return of my rental. That was a nice perk.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciated the frequent updates.

Likely to Recommend

Repair Quality

My Range Rover looks amazing! You would have never known that the front of it was completely damaged before it was brought in.

Customer Service

Text communication was consistent

Kept me Informed?

Yes

Ready on Time?

Yes

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