Burnside Express Collision
In operation 10 years.
A local family-owned customer service driven, insurance friendly collision repair shop. The repair center is 30,000 square feet and filled with the latest state-of-the-art equipment and paint technologies available today. Please stop by today for a free estimate and schedule for some superb, lifetime warrantied repair work. We work on all makes & models and work with all insurance companies to get the work completed.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0 -
I use Burnside because my insurance company told me that they have a relationship with them. I feel like they did not care about my relationship with them because they had already established one with the insurance company so they knew they were gonna get paid no matter what the quality of work. They also told me not to wash the car for two weeks after I picked it up due to the paint. After I took my car to the car wash I noticed there are scratches all around the handle. They use a wax to cover up the scratches because they’re not that deep and then when I went to the car wash and the car was washed. The scratches were revealed.
Repair Quality - 1.0/5.0 -
My car is getting stuck in park and will not come out of park without me going and pressing the transmission to release button. I was told that you guys were gonna run an inspection to make sure all the parts were running correctly and they’re not. So you lied to me. Also, my left tire in the back is making a sound like metal on metal like there’s a problem with a ball joint or a bearing?? Why wasn’t this fixed?? And lastly, there’s a huge gap between the hood and the body that should not be there. it’s like you use cheap parts, and forgot parts. I think you could have done better. keeping my car for almost 3weeks?? Then I was told not to wash my car for two weeks after the two weeks have passed. I washed my car and it exposed numerous scratches around the door handle. These scratches have been covered up with a wax that washed off during the car wash to reveals 10 to 15 scratches all around the handle?? I have keyless entry so this must’ve happened when they put the handle onto the door.
Customer Service - 1.0/5.0 -
So I come in there for the first time I was assuming was to get my inspection. I was asked to sign a bunch of paperwork and was not aware that this paperwork was about the actual work that was going to be done on my car not about the inspection. I believe that when I came in, they could’ve explained the process better to me. They could have done an assessment on the damages. . I believe that when I came in, they could’ve explained the process better to me. They could have done a assessment on the damages and then ordered the parts.. I could’ve been driving my car till all the parts came in, and then waited while the parts were put on, so there would not have been such an issue. I was told this wouldn’t work because they were diagnostics being done to the mechanical part of my car. This diagnostic was not done correctly and is in accurate because there are my things wrong with my car mechanically and they did not catch it?? I’m not sure why they didn’t catch it but there’s things that need to be fixed in the transmission and the joint and they do not catch this. Why not?? I feel like when I came to look at my car while it was disassembled they would not let me look at it. why not?? Stud they insisted on sending me a photo of my car which made it look more damaged than it was.Also sending me messages from numerous different short codes and phone numbers instead of one number was very confusing. I sent messages asking them questions that they never responded to. I had to come in there in person without a car two times to get a copy of the parts that were needed and an estimate. They didn’t seem very forthcoming with information with my car. I expressed I didn’t want anything extra added that was not needed, and in response I got attitude instead of, of course we would never betray our customers trust. When I picked up the car, there was a purple putty all over the inside on my leather, and I shouldn’t have had to ask for them to clean that they should’ve cleaned it before bringing it up.
My Experience - 5.0/5.0 -
Unfortunately, as a repeat customer, I can say without a doubt they do the best job. Everyone who works there is a strong communicator and they are extremely thorough and timely. Always a pleasure doing business with them. Would recommend 10/10
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Cherokee was so great! She kept me informed and she is great to be around while waiting.
Customer Service - 5.0/5.0 -
The young man who had a bad accident last year works on my car and even he blew my mind. I’ve been to a lot of caliber collisions but this was so much better
Returned Clean
My Experience - 5.0/5.0 -
Every thing worked and looked good. I especially liked that they detailed the car And shined it up. Thank you for a job well done.
Likely to Recommend - 5.0/5.0 -
Absolutely will recommend.
Repair Quality - 5.0/5.0 -
Burnside was quick to get my car in and quick to get my car out. Thank you so much for working with me and communicating regularly. I never felt left in the dark.
Customer Service - 5.0/5.0 -
Aaron has great communication skills. Aaron made sure I knew what was going on with my car and the insurance company we were working with. I could count on Cherokee for excellent customer service- she was quick to call back, quick to answer, and thorough in assistance.
Returned Clean
My Experience - 5.0/5.0 -
Thank you very much for the consistent updates on the vehicle. They gave me confidence in the work being done as well as the time line for pick up.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The communication and updates from start to finish set Burnside apart from all others. And, the work was top notch!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Burnside done a great job on my 2017 Kia Sadona everything is great thank you all and thank you Brandi for keeping me up dated on everything couldn't be happier 😊 Have a very blessed week 🙏
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Excellent body work, but the time it took for the repair was extreme
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
In one area, they only painted; they didn't seal the damage.
Customer Service - 3.5/5.0 -
They only painted; they didn't fill in the small dents.
My Experience - 5.0/5.0 -
I am happy with how my Toyota Camry looks after having it repaired.