Burnside Express Collision

4.8 (2,954reviews)
96%
5700 W. Minnesota St. Ste A-1,  Indianapolis,  IN  46241

In operation 10 years.

A local family-owned customer service driven, insurance friendly collision repair shop. The repair center is 30,000 square feet and filled with the latest state-of-the-art equipment and paint technologies available today. Please stop by today for a free estimate and schedule for some superb, lifetime warrantied repair work. We work on all makes & models and work with all insurance companies to get the work completed.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (2,954)

My Experience

Excellent and very professional service. The staff was amazing. My automobile is beautiful i am so pleased and over joyed ????

My Experience

Great service!!

My Experience

My car looks like new with the paint job! I appreciate the car wash and it looked swept inside! Not expected at all! Each person was very kind and helpful. I felt like I was dealing with friends!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Brian and Raymond were extremely professional and got the Jeep back up to par. The shop is clean and well-organized. I think I have a new go-to shop when the need arises in the future.

My Experience

Your team is very knowledgeable, friendly, and trustworthy and did a great job !!!

My Experience

The entire experience was great. Good communication and the car was done 10 days early.

My Experience

My experience with Burnside Express Collision was amazing, from the day I brought my car in and the day I took my car out everything was just perfect. Got rental on the spot, dropped the rental same place, got timely updates and work was done with Int expected time too. Thanks a lot !!!

My Experience

They were wondeful. Did excellent work. Brian had to stay on my insurance co. He did a great job. Thanks Ryan And Brian. My car looks like a new car! Thanks so much!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Text up dates on progress of repairs was great, as my wife knew how her baby Buick was doing All employees of this business were very friendly and up beat I feel that Mr. Brian Burnside has put together a Great Crew Way to go Brian By the way. Not a flaw on the old Buick, and clean as a pin A. Bruce

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

You guys did a great job! I liked the notifications and that I can meet to drop off the car.

My Experience

Well my car took awhile to repair but I was understanding being that I was told parts needed to be ordered. They would text with updates as to progress. Then they gave me a date of November12th then something came up with the vehicle so that was moved however that wasn't a big deal. The problem came when I went to pick the car up. They told me to sign paperwork before seeing my vehicle being that I have a concussion that is severe & medical documented I didn't even think not to sign. Then they asked for the check all before showing me the car. We go out to see the car & as I walk around exterior looks good then I get to the front & see a gash or opening in front bumper previous to it going to the shop it was only a small slit not even an crack so I addressed that to Brian he said it was already like that. Knowing that wasn't true I immediately looked on the Geico website to compare the pic I had taken of what it currently was to what it was before being worked on. Then to just confirm had the previous seller (classmate) of the vehicle send the pics to me of the re-existing damage which was exactly like it was before worked on at BURNSIDE. I wasn't trying to have you all fix anything unrelated to the accident however from looking at the pictures of after it was removed all I could think of is you'll broke it then denied it & patched it with a gum like substance. Also John from Geico & Brian from burnside we went over the car together before working on they both were aware that didn't exist . So it's inside the door handle panel noticed the plastic covering removed & the the right side of the front bumper bottom is very loose.However the pictures don't lie I hate it ended like this being John recommend cause he's there twice a week I believe Monday & Wednesday. I might not be accurate on those days but I know he said twice a week.but since Burnside & Geico told me I was financially responsible. All I'm thinking is.was this the delay? Non the less it has been draining,

My Experience

Very good service!

My Experience

Fast work very well done car came back to me cleaner then when I droped it off I've not seen the hood in the light but looks very good .all best experience I've ever had with a body shop and I did body and work for years and the owner really seems to care about the workers and is an all around nice guy I droped my car off at 9am Monday and picked it the following day at 5pm nice job