C & L Auto Body of Plainfield, LLC
In operation 4 years.
C&L Auto Body is an MSO with 11 locations throughout Morris, Sussex, Warren, Union, and Middlesex counties in Northern NJ. All of our shops are equipped with all the latest equipment to repair today’s automobiles. We offer Down draft spray booths set up for environmentally friendly Waterborne paints. We use the latest technologies, including eight modern frame machines outfitted with the latest vision computerized frame measuring system for factory spec repairs and a computerized four-wheel alignment system. Our expert staff consists of I-CAR certified technicians. As one of top 20 rated facilities in the county for customer service, our mission is to provide customers with elite auto care. C&L’s high standards are designed to provide you with the best, most professional services that utilize the latest technological advancements in the industry.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 9:00 am - 5:00 pm |
| Tue | 9:00 am - 5:00 pm |
| Wed | 9:00 am - 5:00 pm |
| Thu | 9:00 am - 5:00 pm |
| Fri | 9:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
the truth is that I feel very happy because yes they left my truck come aregaldo clean the truth is that I am super happy
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Would definitely recommend
Repair Quality - 5.0/5.0 -
C and L was so efficient and helpful I barely had to do anything. They set up a rental car and my car looked perfect when it was done. I needed more coverage than was expected and they contacted the insurance and too I care of everything!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Done when promised. Excellent job and the car was spotless.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I thought C&L did a great job. I did have a scrape on the front passenger side, that had to be painted and paid ($1,300) out of pocket. That’s ok…but there was the passengers mirror that should have also been painted..I did not see the scrapes on the mirror when dropping off the car… so did not bring that to the mechanics attention…but they had to have seen the scrapes and should have called me to add it to my invoice.
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 3.0/5.0 -
It will depend on how sensor and window are fixed right.
Repair Quality - 2.5/5.0 -
Back up sensors range well short of specifications. Rear passenger window not working.
Customer Service - 3.0/5.0 -
Upon pick, commented on the back up sensor but not taken seriously. It's only after several use of back up sensor that I know there is a problem.
My Experience - 0.0/5.0 -
Materials were left in the trunk of the vehicle. Especially upset about the sharp razor blade that was left that could have injured someone.
My Experience - 5.0/5.0 -
Everyone was friendly and and professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
They lady at the desk was condescending to me in several ways. In the past when the previous owner ran the business customer service was paramount and respect for customers was never in question. This lady has issues with people of color and she showed it by her comments to me. I have multiple vehicles and I wouldn’t consider bringing any more of my vehicles to CL in Plainfield until they do something about the lady at the front desk
Likely to Recommend - 1.5/5.0 -
It would be hard for me to recommend any of my club members and or friends due to the fact that we are enthusiast and each spend several thousands of dollars monthly maintains our Sports cars and high luxury vehicles
Repair Quality - 1.5/5.0 -
The actual work that was done appears to be satisfactory the attitude of the customer service front desk is appalling and should be seriously addressed before she upsets the wrong customer and her biased views are exposed to the consumer public
Customer Service - 1.5/5.0 -
I am satisfied with the actual work. I am not satisfied with the poor customer service from the lady at the front desk and the lady whom was suppose to communicate with me about the progress of my repairs. I am extremely disappointed by the way I was treated and spoken to. This is the third time that I have answered your survey hopefully you will take action and correct the serious flaws in your customer service department. The only person that respected me was the head Tech whom worked on my cars in the past.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a excellent job repairing my car.
Customer Service - 5.0/5.0 -
Customer service was excellent and very professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
It would have been a 10 but somehow the radio got messed up - the volume controls on the steering no longer work and the radio stays on even after the car has been shut off and the key is removed.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Profesional work
Repair Quality - 5.0/5.0 -
The team or CL did great job with Honda Tks
Customer Service - 4.0/5.0 -
Very professional people
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
work was finished early and folks were very professional