Caliber - Aberdeen
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The ethical concerns regarding color were expressed by the primary staff member, Steven, who, along with other staff members, also engaged in ongoing harassment throughout the duration of my interactions. I am Mazon Rali Dickerson, and I have significant concerns about the performance of my 2024 GMC Canyon. An example of communication includes: "Good morning! Your vehicle is currently in line for disassembly. I will continue to keep you informed!" - Steve. To cancel, reply "STOP". My response: 'Incorrect terminology used: Disassembly. The correct term is disassemble, which refers to taking apart a complex object. Are you confused? Please review your camera footage. EEO violations are a serious matter. Furthermore, I am distressed by your conduct, which has caused emotional harm, and I am currently on bed rest due to a car accident that occurred on 13th May 2026. Today, I am requesting a refund because I need to take my truck to the dealership for repairs resulting from damage caused by Caliber Collision in Aberdeen, Maryland, 21001. Your staff has demonstrated disrespect towards a U.S. Army Veteran employed by the USDA Forest Service, some of whom are associated with the U.S. government. Don't contact me. This is a business that is always doing slippery slope business. The locals here in Aberdeen, Maryland, are suffering from your business practices. The 401(k) Forfeiture Class Action (Fordyce v. Wand Newco 3, Inc.) Add this to my file as well.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great experience. I would use this location again. Friendly and professional employees, front desk and service advisor. Received text notifications of the status throughout the process. Repair looks good. Car was washed and interior cleaned upon return. Rental car pick up and drop off was convenient. Thank you.
Likely to Recommend - 5.0/5.0 -
Based on this positive experience I would recommend this location and would use them again.
Repair Quality - 5.0/5.0 -
Looks great and my car was returned cleaned inside and outside.
Customer Service - 5.0/5.0 -
Very friendly and professional during all interactions.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Clear and honest communication about the progress of my repairs and they were never annoyed with my frequent calling
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The receptionist was the absolute best. She was kind, very attentive, spoke with passion and answered every question that I had.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The car required a 2nd go around to remove a couple creases and required a repaint on panels to improve on excessive orange peel finish not matching the original finish. Slight mismatch of trim panels at door panels is also evident. Staff was nice and understanding, but I feel all should be and should have been correct on the 1st go around.
Likely to Recommend - 2.5/5.0 -
The office staff was friendly, nice, and welcoming to comments, and understanding, yet some of the details, follow up on their shop work wasn't there. It should be fixed and factory finish, work, review etc. should be there on the 1st go.
Repair Quality - 2.5/5.0 -
My repair required a rework in the shop as original work showed a couple small dimples and crease in the work, along with too much orange peel on the paint, not closely matching the factory finish. Also the chrome trim did not exactly match up to the driver door trim to the back driver side door.
Customer Service - 4.0/5.0 -
The staff was very nice and understanding of my concerns. That said, the work should have completed correctly and professionally and checked by the front office staff before considering the work complete and satisfactory, job well done.
Returned Clean
My Experience - 5.0/5.0 -
Taylor & Dawn were quite helpful & courteous during the car repair process.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They work fast really good experience!!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The entire staff of Caliber collision in Aberdeen Maryland went out of their way to help us with our repair. They were kind, attentive and fixed our car in record time. They delivered my car in pristine condition .I highly recommend this shop to anyone.