Caliber - Aberdeen
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Melvin is the model of professionalism. He is customer friendly and took time to answer all questions.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Work was well done and done within the time promised.
Customer Service - 5.0/5.0 -
Everyone I was in contact with was very helpful. Excellent staff.
My Experience - 5.0/5.0 -
I cannot overstate how grateful I am to the company because I had my previous car struck just 2 months prior and dealing with insurance was a disaster and the repair company was a disaster. It took over a month where this other repair shop was fixing my car with nothing but extensions as to how long it would take until finally, after 6 weeks, they declare my car totaled. So I went and bought a new car and within a couple weeks of ownership someone backed into it while I was at work and their insurance company recommended a multitude of places and I went with the ratings. The caliber collision in Aberdeen had five stars so I chose them and it was the best decision I could've made. The staff was friendly (particularly there general manager) but much more than that they were competent and they had my car completely repaired almost 2 weeks before the initial estimated repair date. They kept me updated constantly with texts notifying me of changes to the completion date and I am thrilled to death to finally be able to drive MY car again! It's getting more and more difficult to find vehicles with a manual transmission and so when I was in the 1st accident I handed over my car to the recommended repair place according to my insurance and ended up driving a rental car for more than 40 days because after having the expected repair date moved back more than once without any communication to me I was finally called to be told that after all that time the car was going to be totaled and so I had to start looking for a new car and felt very lucky when I found this one. The car I lost was a 2014 Mazda3 Touring and I loved driving it. It's a great car and it had some features more typically expected of a much much more costly vehicle and in the end it was an issue relating to the car computer that ended up totaling the car out and I was devastated. I started looking and I say without exaggeration fewer than one in 100 used vehicles had a manual transmission (27 out of 2800 on one lot) which is something I really wanted and I got very lucky because I found a 2018 Mazda3 Grand Touring that had a ton more features for both comfort and safety and after a mere 2 weeks of blissfully enjoying my new car I had someone back into it and cause significant damage to the rear passenger quarter panel that included the lights and impacted the trunk and because of the vast amount of sensors and electronics all throughout the vehicle I was terrified I was about to have the same result as before but instead I took it to Caliber Collision in Aberdeen, was given a very reasonable estimated repair date of 3/26/21 (22 days) which was the EXACT initial estimated time for repair of my previous Mazda3. Caliber, however, sent consistent updates on the progress, each time SHORTENING the repair time and were ultimately able to get me back in my completely repaired car on 3/12/21, 2 weeks early! I will NEVER go anywhere else.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
the only reason it was not a 10 was the minor adjustment that needed to be done post completion.
Customer Service - 4.5/5.0 -
The current manager was excellent and the team in 2021 kept me up to date on the car. The previous team (pre Jan 2021) wasn't very communicative.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Was done quickly and they cleaned my car too which was a surprise and appreciated!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 3.0/5.0
My Experience - 5.0/5.0 -
Good work, easy to deal with. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I would take my vehicle back if i needed there service. And i would recommend them to my friends and family.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work and psibt looks like new 👏
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Melvin was great, kept us informed throughout the entire process and was super easy to work with. The repairs were completed timely and the entire vehicle was cleaned, inside and out. Awesome job!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent customer service and vehicle repair. Thank you