Caliber - Abilene N Leggett Dr
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
Very, very likely
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Scott was amazing and always kept in touch and in the loop of any changes. He took ownership of everything as best he could he really made me feel heard and important
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Nice job on the work performance
Customer Service - 5.0/5.0 -
Very professional and friendly
Returned Clean
My Experience - 5.0/5.0 -
Joe, never got a last name was VERY professional and easy to work with! Although I would say maybe more communication would be better for new customers, I always had to call to see about my car and was never called by the shop about updates. Very friendly staff though! There was one gentleman who I spoke to on the phone after calling about my headlight because it kept getting pushed back and I was unaware when it first happened( per them not contacting me) and he sounded irritated then I kept calling. So maybe that was an Issue on my end but I was very happy with the outcome of my car and how well they fixed it!
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
The only issue I had with customer service is that I wasn't notified AT ALL about the process. When I would call they had no issue updating me until one guy answered( don't remember his name but it started with an A) was rude. I was calling to see about my headlight as it was already a week late coming in. He replied with " do you just want me to send you the tracking number?" In a rude way. Maybe he was mad about me calling but when my car is being held for a week later than when it was supposed to be, it gets frustrating.
My Experience - 5.0/5.0 -
I couldn’t be happier with the repair job that you completed on my BMW. It’s as if the accident never happened.
My Experience - 5.0/5.0 -
I appreciated the periodic text updates on the status of the repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I think you did a magnificent job on my car And I got my car back in a timely manner. Thank you very much. Kate
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
My car is was in the shop for over 30 days and during the last 2 weeks the updates were practically non existent unless I called. There seem to always be a reason why it couldn’t be ready by the “projected dates” and then immediately after the phone inquiry I would get a text update that my estimated completion date was then pushed back.
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone was kind and professional!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My fender looks like new - as well as all the damaged areas. Everyone in the office was also very friendly and helpful. I appreciated the texted updates on the progress of my repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Completely happy with the job, the service, the level of expertise and friendliness too
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very easy process and was kept informed every step of the way
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The passenger door won’t lock and unlock; a sensor light that was t on b/f was on; the car wasn’t washed as stated several times in text messages. Customer service was very nice. Waiting for Caliber to call for new appointment to fix issues stated above
My Experience - 5.0/5.0 -
Car waa repaired without any issues. They even cleaned the inside of my car for me. Thanks
My Experience - 5.0/5.0 -
They kept me informed of repairs, were very courteous and friendly. Really appreciated the staff there and was very happy with the results of how my car looked afterwards
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They did an excellent job! They didn’t take long and kept me updated during the process. Would definitely recommend to anyone needed a collision repair.
My Experience - 5.0/5.0 -
Great work performed on my vehicle. Great customer service! A rare thing to find these days. Would certainly recommend to friends.
Likely to Recommend - 5.0/5.0 -
Would comfortably recommend to family and friends
Repair Quality - 5.0/5.0 -
Good communication and constant updates
Customer Service - 5.0/5.0 -
Great customer service. Will highly recommend