Caliber - Albuquerque - Dorado

My Experience - 0.0/5.0 -

There are multiple reasons for my unsatisfaction. There are three areas first I was contacted over and over why my son was in the hospital dying to schedule even though I asked Amber not to and that I would return the call to her and she left me a voicemail being very nasty saying that this will be the last time I reach out to you. I have this voicemail saved. Secondly, I received a text message saying that it was going to be three weeks or August 8 before my truck would be ready let alone not even 10 days later on July 26. I think it is or something like that that Monday I got a text saying my truck was ready. I got notices from enterprise to return the rental car. I had to call your office and found out that my car indeed was not ready. It didn’t even have the running boards replaced yet because that was a particular concern to me. So then I got told it’ll be ready the next day the next day at 3:30 I called and I said I haven’t heard from anybody. Is it OK for me to go pick up my vehicle and I was told no that it may be tomorrow which occurred today July 30 so I scheduled an appointment to be there at 4:30. I arrived on time and I waited for I think it’s Matthew who’s my service rider to bring my truck around. I met him outside and I went to go see everything was done because the estimate that I have when I first met with him is completely different than what was approved by the insurance. I asked a simple question about the molding on the window when I asked if the window have been tinted and he said no, you have your original window. It’s just the shell of the door that was replaced and so I asked a question because some of the molding was tucked in and tucked the rest was untucked. This upset the service rider. He further went on to say that a piece of the molding was missing and it wasn’t gonna be in until Monday and then I would need to reschedule another appointment to bring my truck back for the other part which was not an issue at all for me. Matthew then went in to get something from the office and came back out and I had gone to the rental car and got all my belongings out and moved him into my truck., I pulled out my phone to discuss the running boards with Matthew because they clearly were not the same as what I have before and he had told me on the phone that he had found exactly the same thing and I was just showing him the difference in them and he became very agitated and angry. He started saying that mine must’ve been at least 10 years old and that he did his best to make me happy and that I’m being ungrateful and that I don’t appreciate all the hard work that he put into my truck. I became very confused and I asked him what makes you think. I’m unhappy. I haven’t even said one word to you about being unhappy., I’ve never said anything about being appreciative or unappreciative., the only thing I’ve done is discuss the differences between the running board you put on the running boards I’ve had., you haven’t even gone over the repairs with me yet so I don’t even know what all you’ve done. He goes well you obviously don’t appreciate all my hard work so I’m done. I turned around and walked inside and then he walked into the office behind the counter and slammed the door so I asked the lady at the register to get me the Manager. This was totally unnecessary. I don’t know what work was done on my vehicle warranty coverage when the missing part is coming in. Or what to do if I am unhappy about the running boards.

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0 -

Three things were not done or right, had to take it back. And honest, staff was very rude and difficult and I had to reach out to management fur resolution

Customer Service - 1.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Caliber was absolutely amazing. Matt, Amber and the crew were so helpful and efficient! They were clear and professional and completely fixed my vehicle in record time! It truly was a great experience and we will be coming back for anything else that may come up for years to come! Thank you Matt and Caliber crew, you guys truly are a cut above the rest!

My Experience - 5.0/5.0 -

Excellent

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent job. Matt Maurer is fun to work with and goes beyond the call of duty. Exceptional results

Customer Service - 5.0/5.0 -

Matt, Alma, Jay, others, all exceptional people and human beings

Returned Clean

My Experience - 5.0/5.0 -

Repairs were impressive! So glad with how the auto looks!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Looked like new.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Happy with the job they did, car is working great. Thank you for the job well done, I’d definitely recommend you all.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Alyssis was phenomenal! Her communication on every step of the process was optimal. Give her a pay raise! Also, the speed and professional work on my Toyota Tacoma were great.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Caliber collision had great communication on repair from beginning to end

Customer Service - 5.0/5.0 -

Alyssis was great

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Excellent service.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

Only real cop paint was the failure to return phone calls

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Everything was wonderful. In particular, the texts and phone calls during the time our car was at Caliber were very much appreciated. Only disappointment: when we picked up car, the windshield was cracked almost across full length of windshield. We were told there had been a tiny nick in windshield and it probably cracked because of varying heat and cold weather. We keep our car in the garage and rarely use it, and so are thinking this probably wouldn’t have happened if the car wasn’t exposed to the heat and cold weather while at Caliber. So that was a disappointment. But otherwise, we will be referring anyone in need of bodywork to caliber collision. They did a great job repairing the body damage.

My Experience - 5.0/5.0 -

They did an excellent job and Matt was really great.

Likely to Recommend - 5.0/5.0 -

We just did

Repair Quality - 5.0/5.0 -

I was really surprised by the level of customer care and empathy that Matthew had for my situation. The service was quick and he stayed in contact with me. Great service

Customer Service - 5.0/5.0 -

The lady at the front desk was nice

Returned Clean

My Experience - 5.0/5.0 -

It all began with a visit at one of your facilities, formerly Sandia Collision, when a “floating” employee announced your facility close to my home. So the Dorado facility did my work. Amber at the front desk did the and Allyses explained the USAA and Enterprise Car Rental protocol. A beautiful repair blended into my original paint of my just now 3-year-old Camry, 19,000 miles to/from work to. The details were all labeled what was accomplished to restore the car for what appeared to be minor damage. Thank you, Caliber Collision for your care, and all the techniques the auto body specialists use to restore my car. Marjorie

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

The car was returned with a huge crack across the windshield. I wasn’t notified it happened and when I brought it up I was quickly dismissed. Very unprofessional and I will not be returning.

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

Yes completely satisfied

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

They went beyond the contract work