Caliber - American Fork
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
It was great, but they didn’t calibrate the traction control system after disconnecting the battery
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
My experience from the company as Abra last to this year was vastly different. I appreciated the immediate service I received last year. Someone took me back into his office and went through the paperwork and described the process, what to expect, took me out to look at my car and said they would let me know what the estimate would be before they started repairs. Then he personally introduced me to the on site Enterprise Associate who handled my rental. I received clear, concise and immediately details by phone about the estimate and what the insurance had cleared. Gave me an idea on how long the repair would be and estimated how many days they would have it. Received an update that the vehicle would be completed sooner than expected but that if I couldn't pick it up just yet, that was fine. When I arrived, I again received immediate assistance and we reviewed my repair and went out to look at it. Paperwork was in order and I was able to leave the rental with someone with the promise of my deposit to be returned. And then was able to immediately leave with my repaired vehicle. The prior experience is why I chose to come back to the same location although the company has changed. I came in on Friday to find out what I needed to do to get it in. I did wait for someone to help me. Then said person walked out to my vehicle to what I assumed was the inspection. No explanations were given. I completed a form and then when I asked when I could leave my vehicle and arrange for a rental as the paying insurance had approved. They scheduled me for Monday at 8:15 AM. I arrived on time and ready to leave my vehicle, they did not seem to know who I was or have my paperwork ready to go. It wasn't until 8:31 that I had someone meet me to go again look at my vehicle, which I don't understand since someone else had already done that and taken pictures. When I asked, he said "oh somebody did? Oh he took pictures, oh ok" there was no other explanation other than we have to draw it all up. When I went back inside, they asked me to complete a form. It was a different version of the same form I had completed on Friday. When I said that, the gal said "oh I thought so" and then "ok well we got everything then, your associate will be Brenden, even though he's not here" I responded with "ok, Thank you" and stood there. There was an awkward moment and then "what else can we do for you?" I then responded with "The insurance company had authorized a rental and on Friday you had said you would have it ready to go this morning" there was an awkward silence and then she followed it with "oh, I will call them" I again waited for someone from the local Enterprise office to come get me. It just felt very unorganized, with a definite lack of communication and lack of customer service. I never received a call on estimate on my vehicle on Mon And when I called on Tues, I was told they're almost done with that. I said "so I should receive a call from you by the end of the day on the estimate?" The response was "yes" from Brendan. I never received the call on Tues and I was sick the next day so I didn't call. On the following Thurs, I called and let Brendan know I was not happy with the lack of communication. Was told ok well it will be done tmrw. Again waited when I came to get it, no paperwork etc. Overall bad experience. 🙁
Likely to Recommend - 0.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
See other comments.
Repair Quality - 0.5/5.0 -
Don’t get updates and apparently parts weren’t ordered or ordered late. Over 2 weeks to get repaired and still don’t have it. Not what I hoped for.
Customer Service - 1.5/5.0 -
Your text updates provide no updates. You should try using it.
Returned Clean
My Experience - 5.0/5.0 -
Everything went well and the communication was great. Sam was awesome to keep me informed of everything. Thank you
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Professionals and great quality work
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great communication of status. Work looks really good.
Likely to Recommend - 5.0/5.0 -
ALREADY DID
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Mannny at caliber was great and answered all my questions and was very thorough on getting the areas marked out.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
We really would have liked to have our Hyundai Sonata Hybrid 2015 repaired and returned to us. However, we felt like $15,000 to repair was alot--the insurance company ending up "totaling" the vehicle. I know this wasn't your fault. We were hoping for a repair. Our dealings with Caliber were professional and cordial. Thank you for all your help during this most difficult time.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Looks brand new! Very quick repair and made me forget it was ever wrecked