Caliber - Ankeny
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I have already recommended them to friends and family. I wouldn’t take my car any other place!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Wonderful customer service!!!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very friendly and helpful. Answered all my questions. Great customer service.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
We'd gone there before... had much friendlier experiences... maybe people just don't care, or are not trained to show empathy when someone needs car repairs done... I dunno, but if I had to say yes or no, would probably say yes, but not because I was impressed, because we were not... Kathy had very little to do with the process, so she would have nothing to add.
Repair Quality - 4.0/5.0 -
Overall...
Customer Service - 4.0/5.0 -
The first person to help us could've cared less whether he helped us or not, or at least that's how he acted... the manager then became involved, and advised me outside as we were overlooking the damage that the person is the guy who ordered parts and NOT front desk personnel... I guess the regular gal was going to be out for awhile. It just was not a friendly experience, and of course, I don't like anyone making excuses for poor behaviour... he (the manager) assured me he would provide add'l training for that individual. And finally, the interior was dirty, had not been vacuumed as had been done in the past, and the dirty floor paper guard was still in it... but who knows, because of Covid, maybe they provide those services anymore... would've been nice to know, because that was my expectation that was not met.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service. Quality work. Repairs completed on time.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Always have even before Caliber acquisition.
Repair Quality - 5.0/5.0 -
Known Phil for couple decades, always top quality workmanship.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very well done, looks like new.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Communication about repairs was clear and timely. Staff was friendly and the work done on my truck looks great.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They stayed in touch with me about the process/timing of my repair.
Returned Clean
My Experience - 5.0/5.0 -
Kept Me informed about how everything was going and worked hard with the insurance so they could fix everything that needed to be done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Alway job well done!!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Customer Service - 3.0/5.0 -
When I told whoever was at the desk that my keys were not broken when I dropped them off. He stated “yes they were”. This is not true. I would remember if my keys were broken and if I was unable to unlock my car with them