Caliber - Apex
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Travis was in contact throughout the repair process helped make the repair process smooth and quick.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fabulous, high-quality work. Thank you.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
They repaired my car nicely, but I just realized the inside of my car window is scratched and that wasn’t there before I picked it up
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
The employees were exceptional and my car repair was good as new. I really appreciated the shiny clean car.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
Tommy is going to make it right but a visually defective part was installed and is going to be replaced
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The person who worked with me to schedule service etc. did a great job keeping me informed of the status and closing everything out properly.
My Experience - 5.0/5.0 -
Travis was responsive and forthright during the entire repair process. I also appreciate the cleanliness of the vehicle after the repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
There was a small adjustment to the hood that needed to be made when I picked the car up. It was taken care of on the spot to adjust the gap between hood and fender on the repaired side to ensure it was the same as on the opposite side. Once that was completed I was happy with the repair. I do think little details like that should be part of what you check before indicating to a customer that their car is ready.
Customer Service - 5.0/5.0 -
My concerns were listened to and addressed promptly. Everyone I interacted with was polite and helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
The staff was courteous, and the work was done expediently. I especially like the updates via text.
Likely to Recommend - 5.0/5.0 -
The customer service was excellent. The repairs were done expediently and I was very satisfied with the results.
Repair Quality - 5.0/5.0 -
The staff was friendly and professional. Stephanie clearly explained the work to be performed and kept me updated throughout the process on changes to the original estimate and when the car would be ready for pickup. They also gave me a ride home after I dropped off the car for repair which I greatly appreciated.
Customer Service - 5.0/5.0 -
I received courteous and excellent customer service.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Travis was an excellent liaison between me and the work that was being done. He communicated often with updates, and treated me like a valued customer. In addition, the work left my vehicle in factory shape. I couldn't be happier.
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Points taken off for the fact that you sent me 3 texts and 2 emails this morning about a stupid survey. Your customers don’t want to hear from you this much, I promise, at least you’re not asking me if caliber aligns with my values.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Jeff did an amazing job