Caliber - Apex - South

4.7 (704reviews)
95%
5930 Old Smithfield Rd,  Apex,  NC  27539

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (704)

Likely to Recommend

Repair Quality

Everything is good, it it s just takes too long

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

All staff members including my adjuster Joe were professioanl and knowledgeable.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Ethan was so wonderful to work with. He was in constant communication with me throughout the whole process would definitely recommend!

My Experience

My Experience

Everyone at caliber collision was excellent. The customer service was excellent. The communication was excellent and we are very happy with the process and the repairs that were done. We would absolutely recommend!

Likely to Recommend

Repair Quality

Customer Service

Communication was outsranding

My Experience

My agent was very helpful and understanding about my concerns and kept me updated on the progress of my car.. I would highly recommend Caliber Collision to a friend.

My Experience

Good experience all around

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Ethan was super helpful and friendly, always easy to reach with great communication throughout the process.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

They even cleaned the inside of the car. Only complaint was the communication about when the car was going to be ready — though there was a snow storm too, so the delay of a day or two is understandable. They did excellent work and having enterprise there was very convenient.

Customer Service

Likely to Recommend

I've had my cars repaired by calber in the past .Without issues. But after this experience, never again nor would I recommend them.

Repair Quality

Vehicle has been in the shop since December. I was told that the work had been completed. But it had not. I have since been contacted to try and get me to take custody. Which I haven't yet in the mean time. I get phone calls trying to verbally accept an unsafe vehicle.

Customer Service

Very coercive.

Returned Clean

Likely to Recommend

Repair Quality

Amazing service! Amazing job at fixing my car, and went over and above when they cleaned my car: outside and inside! Cannot thank those who worked on my car enough. It works like a dream. 😁

Customer Service

Likely to Recommend

Repair Quality

Communication and timeliness of everything was great!

Customer Service

Returned Clean

My Experience

What a great experience! Top notch communications and customer service. I’d highly recommend you to anyone.

Likely to Recommend

I would higly recommend again and again!

Repair Quality

Working with Caliber Collision was a refreshing experience, despite it being due to an unfortunate circumstance. They were proactive with communication and kept me in the loop on the progress of my vehicle every step of the way. Would highly recommend to anyone!

Customer Service

Best customer service I've experienced in a long time.

Returned Clean

My Experience

Communication as to the status of my vehicle was excellent. Very professional.

Likely to Recommend

Repair Quality

Everything regarding the repair was outstanding. The quality of the work, communication as it was progressing, and follow-up. I certainly would recommend you to others. Thank you.

Customer Service

Again, outstanding.

My Experience

Cole was excellent. He Kept me updated weekly via text

Likely to Recommend

Repair Quality

Totally satisfied

Customer Service

Great staff, customer service friendly and knowledgeable.

My Experience

Looks like one of the trims wasn’t clipped all the way it wasn’t flush. I had to pop it in myself.