Caliber - Apple Valley MN
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The service was excellent! Thank you.
Likely to Recommend - 5.0/5.0 -
Professional staff and service.
Repair Quality - 5.0/5.0 -
Excellent service and staff.
Customer Service - 5.0/5.0 -
Excellent results.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Our vehicle was repaired to our satisfaction. We appreciate the detailing that was done on our vehicle. Clean inside and out! We really appreciate that extra effort.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Appreciate Eric keeping me informed on the status, even so the the delay happy with how it looks!
Likely to Recommend - 5.0/5.0 -
Already have made comments to others!
Repair Quality - 5.0/5.0 -
Really happy with how things turned out. You did an awesome job on the repair
Customer Service - 5.0/5.0 -
Was kept up to date with things and when there was a delay
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
My rear headlight sticks out a little bit on the edges. It is not flush like the other one.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
My rear headlight sticks out a little
Customer Service - 4.5/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 3.0/5.0 -
First, Caliber kept calling the -claim number an “assignment” which even the Claim Agent was confused as no one else on earth calls it an assignment (claim number) so that took two weeks to resolve. Secondly, Renee @Caliber canceled our rental car even though it was already confirmed and that made our Family weekend trip canceled as well as we didn’t have a proper vehicle until the following Monday from the am Friday as well we’re promised. Third, o specifically asked for the $1900 repair with parts etc and Caliber used the most expensive OEM parts etc so the bill came to $3700+ Not satisfied by any means… The repairs were done well as we can’t even tell the was ever damage which is great! (Repair Staff) was great! (Other processes Staff was definitely unprofessional)
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0 -
Not happy with the repair work as it has to go back a 3rd time for additional evaluation and repair.
Repair Quality - 1.5/5.0 -
Engine shield fell off after picking it up and I told all repairs were completed and the car was good to go.
Customer Service - 4.5/5.0 -
Jamie was very understanding and did what was necessary to make it right.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Good service
Returned Clean
My Experience - 5.0/5.0 -
Everyone was very friendly and professional. The repair looks great. The communication was constant and well done
Likely to Recommend - 5.0/5.0 -
Great experience and people, very happy.
Repair Quality - 5.0/5.0 -
Good experience, repair looks great, no complaints.
Customer Service - 5.0/5.0 -
The insurance company had many incorrect details, but the office staff took care of everything.
My Experience - 5.0/5.0 -
Caliber kept me updated and finished repairs a day earlier than guestimate.
Likely to Recommend - 5.0/5.0 -
2nd time I have needed their help. If need be I will use them again. I highly recommend them.
Repair Quality - 5.0/5.0 -
Kept me updated. Good job and ready a day early.
Customer Service - 5.0/5.0 -
Everyone pleasant and knowledgeable.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone is so helpful and it is nice to be regularly notified on the progress of the repairs. Jaimie is the best.
My Experience - 5.0/5.0 -
I appreciate Al the updates along the way. The work was excellently done
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I was extremely disappointed to find that the replacement door still had a noticeable dent when I attempted to pick up the vehicle. After the door was fixed I noticed, when I got home, that the trunk weather liner had not been reinstalled after the taillight was removed, and the rear turn signal no longer works. I also noticed a small chip/scratches in the door jamb. While the turn signal issue may be a coincidence, it was functioning before the repair, so it is another concern. I spoke with Eric, who apologized for all the issues, as well as the missing trunk weather liner and offered to have it reinstalled. I had already taken care of that myself, which I appreciated him acknowledging. However, he advised that the paint chip in the door jamb was not included in the repair estimate which is why it wasn't fixed. I understand that repairs are based on the approved estimate, but it appears to me that the damage to the door jamb was caused by the original accident and should have been identified and repaired as part of the claim. I assume the shop has before-and-after photos that would confirm whether this damage was accident-related. I also appreciate that the shop covered the cost of a rental vehicle. However, my understanding is that this was necessary because the wrong replacement door was either ordered or delivered, which delayed the completion of the repair. While I am grateful that I wasn't left paying for the rental, the extended repair time resulted from an issue within the repair process rather than something outside the shop's control. After three weeks, I expected much better attention to detail and quality control. Feel free to call me to discuss if needed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Kevin was great. He kept me updated on their progress often. He is very professional and personable. So my encounter with a deer turned into a rather pleasant experience I also would like to commend the woman at the desk, sorry I forgot her name. She was also pleasant and professional and had the paperwork ready to sign. Thanks to all.