Caliber - Burnsville

4.8 (2,895reviews)
96%
510 Southcross Dr. West,  Burnsville,  MN  55306
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (2,895)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many noting that repairs were completed to an exceptionally high standard, often describing results as looking brand new or factory new. Communication was a standout highlight, with frequent text and phone updates keeping customers informed at every stage of the repair process. Timeliness was another strength, as numerous customers noted their vehicles were completed ahead of the originally promised date. The team was widely described as friendly, professional, knowledgeable, and genuinely caring. Customers also appreciated the complimentary interior and exterior cleaning of their vehicles as a pleasant bonus. A few customers, based on their own comments, noted areas such as inconsistent completion date updates, occasional lapses in proactive communication, and isolated quality concerns like misaligned parts or unresolved issues at pickup. Overall, the vast majority of customers expressed high satisfaction and a strong willingness to recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"Very impressed! The repairs are completely undetectable and look like nothing happened! Also, my Dodge Journey was absolutely spotless on ..." Read more
"... start to finish. Everyone was wonderful to deal with. Work completed ahead of time and beautifully done. I highly recommend this company." Read more
"Car looks brand new, like the accident never even happened!"
"... workers were awesome! They were great to work with and did fabulous work! I wondered if they would live up to their five star reviews and they did plus some! Great experience!" Read more
"Repairs were quick and done perfectly. Very good at letting me know whats going on and eta ..." Read more
"... beginning to end – absolutely no surprises-except that they finished a week ahead of time which was a very welcome surprise!" Read more
"... an 11 out of 10!!! Customer service was amazing, car was ready earlier than expected and repair was top notch! I will recommend Caliber to everyone I know needing ..." Read more
"3 weeks was way to long for a bumper repair.. The repair took way too long for the work that was ..." Read more
"... coordinate moving the vehicle one block to your facility. Got repeated completion dates that were then extended." Read more
"All repairs were done early"
"The service received was beyond excellent! Communication never stopped and we had our car back in a little over a week good as new!! We cannot thank ..." Read more
"Great communication from beginning to end – absolutely no surprises-except that they finished a week ahead of time which ..." Read more
"Customer service was amazing, very responsive, polite, professional and knowledgeable."
"Great communication and updates throughout the repair process."
"... communication throughout the process was not great. I needed to call for updates rather than being called and being kept updated. That was disappointing." Read more

My Experience

10 out of 10. Beat finish estimate, great work, fine people. Outstanding. .

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Physical fix looks good. Still have the calibration appointment to set up. Thanks.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am absolutely stunned and grateful! I thought, since my car has a pearl finish, that the job would be difficult or that it may not look as it had originally. After the job was completed I was amazed. Jonny did an excellent job repairing the scrape on the side of my car. It looks as though it never had any repairs done in the first place. Thank you!!!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

100% sending anyone I know to Burnsville Caliber

Repair Quality

Flawless work

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Customer service provided was outstanding. Thanks for all you do. With Grace and Gratitude, LaShawnda

Likely to Recommend

Repair Quality

The customer service I received from caliber Collision was outstanding. Please keep up the great work. With Grace and Gratitude, LaShawnda

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great customer service and good insurance

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

My Experience

Likely to Recommend

Already have discussed w/my insurance agent & he is adding Caliber to his list of companies to refer clients to

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very professional crew and Mo was great!

My Experience

My Experience

Friendly staff Great communication during the process.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The repair looks perfect. The process was smooth. The staff at the desk were helpful. Mo was considerate, knowledgeable, and communicated clearly what to expect.

Likely to Recommend

Repair Quality

The repair looks perfect.

Customer Service

The process was smooth. The staff at the desk were helpful. Mo was considerate, knowledgeable, and communicated clearly what to expect.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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