Caliber - Athens

4.8 (5,146reviews)
95%
1950 Jimmy Daniel Rd,  Athens,  GA  30606
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (5,146)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional communication throughout the repair process, with many highlighting daily text updates and proactive contact from service advisors. The quality of repairs receives outstanding feedback, with numerous customers noting their vehicles look like new or better than before the accident. Timeliness is a major strength, as many repairs are completed ahead of schedule. Customer service excellence is frequently mentioned, with staff described as professional, friendly, and accommodating. The rental car coordination and insurance handling processes are appreciated for their convenience. While most experiences are highly positive, some customers noted minor issues with incomplete repairs requiring return visits, communication gaps, or cleanliness concerns upon pickup.
AI-Generated from reviews written in the last 12 months
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"... the grille replacement and flawless paint matching, returning the car looking good as new. The alignment of the front panels is perfect, and ..." Read more
"I highly recommend Caliber Collision. My Dodge Charger looked as good as new when it was returned to me. Absolutely beautiful job!!"
"My car was not fully repaired. Scratches on the bumper in two different places. Tailgate trim not properly ..." Read more
"New parts put on were damaged. Black oily smudge stains left on interior. Rust developed on seat brackets. ..." Read more
"It was ready 5 days before promised"
"1 day early! First time any repair shop has EVER finished before the time they told me the scope of work would ..." Read more
"It was expected to be ready the following Tuesday but was ready for pickup 5-5 days prior"
"Vehicle was ready over a week early!"
"The repair was good however it took significantly longer than expected. First there was confusion regarding getting the ..." Read more

My Experience

Easy process with regular updates.

My Experience

Very nice . And friendly. Did the work fast, . Let me know what was going on the whole time, thank you

My Experience

Martin was so good at answering questions and keeping me up to date. Everything went smoothly and on time. Thank you all!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My service was fantastic. They went above and beyond for me . I will definitely spread the word to all of my friends. Thanks Caliber for GREAT service.💯two thumbs up. 👍🏾 👍🏾

My Experience

Good eve.\nNing. I would just like to say you guys done a outstanding job, me myself. I would recommend you guys to anyone that I know that me works done on their car. I just want to thank you, guys. Such a great job.\nAnd continue to good work.Thanks once again , continued to be blessed🙂😀😄🤩🫡🫡

My Experience

Likely to Recommend

Repair Quality

There were quite a few things that there were misunderstandings about. Different things were not fixed as I was told. The back hatch was replaced, but not aligned properly.

Customer Service

Johnny kept me updated about s my Sorrento

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Brandon was the absolute best! He made sure I was in the loop the entire time! He went above and beyond making sure EVERYTHING was fixed properly and to my satisfaction.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Chase did an amazing job! I’m so very grateful for him and his skills. Caliber had excellent communication. Job well done. Thank you Chase and Caliber

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Jameson was great to work with. I never had to call for a status as he kept me in the loop every step of the process with detailed texts and phone calls. It was an incredibly easy process and I will use Caliber anytime I have a need like this. However. This was for an insurance claim so I hope if I do need it in the future it will be under different circumstances. This was the first time I have been through this with an insurance repair and everyone I spoke to from dropping my truck off to final delivery was cute it’s, professional, and a pleasure to work with.

My Experience

First of all, all interactions with service rep, Brandon, were professional and courteous. MJ who returned my car to me was also courteous and helpful. The remainder of employees I interacted with were largely rude, and very difficult to obtain information from. It seems as if some information I received was from automated sources (? AI) and were either premature for example, I received an appointment to bring my car in to start the repair process. Once arriving with my car on the specified date, everyone I dealt with seemed confused about why I was there. Going through several people in the office, I was instructed to leave the car but given no response in my requests for information on what to expect in terms of how long the car needed to be left at the shop. Multiple follow up texts and calls for information were either not answered (? did they go to AI or person?) or sent to voice mail and dropped. I have had several car repairs done through the years and had been completely satisfied with the staff at multiple locations (not Caliber). Staff were polite to me, seemed interested in helping and helpful with guiding me regarding expectations about how the repair process would take with proactive communication to me to keep me up to date. Frankly, the poor communication process at Caliber including the wonky texting process left me frustrated and in the dark. Overall, if this was my business, I would be horrified to have what seems like at least an office culture of disinterest/blatant rudeness to customers.

My Experience

My car looked completely new. My car looked like if it was never damaged! My service was great and I was updated every time the there was a new change or update on the vehicle. Johnny was very nice, friendly and helpful with my service here at Caliber Collision.

Likely to Recommend

If anyone needs their car fixed after an accident. I would recommend this place

Repair Quality

Johnny was great to work with, professional and had great knowledge

Customer Service

Again, Johnny was courteous , professional, and kept me up to date

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Enjoyed communicating with Johnny. He was a very understanding guy and explaining very well to me. What was going on with my vehicle? I would sure recommend the company to someone else.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job! Very considerate and open about the repairs. Kept their word and met schedule.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Jamison was great and kept me updated on the repair. Front office personnel were pleasant.

Likely to Recommend

Repair Quality

Looks brand new

Customer Service

Jamison was great.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

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