Caliber - Aubrey

4.9 (400reviews)
98%
8600 US-377,  Pilot Point,  TX  76258

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (400)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its exceptional communication, with many highlighting frequent and proactive updates throughout the repair process. The quality of repairs was frequently described as outstanding, with vehicles often returned looking brand new. Timeliness was a strong point, as numerous customers noted their vehicles were completed ahead of schedule. Staff were widely commended for being professional, friendly, and accommodating. A few customers noted areas for improvement, including vehicle cleanliness upon return, occasional accuracy in repair completion dates, and minor finish quality issues - all reflecting direct customer observations.
Select to learn more
"Done early."
"... Text and call updates were timely and professional. Truck repairs were completed ahead of time promised and done correctly." Read more
"It was ready 4 days early. I was very pleased."
"It was ready ahead of schedule"
"Hard to answer, was given at least 4 different ready dates"
"... experience with Caliber Collision was exceptional. They provided daily updates, managed the process swiftly and efficiently, and coordinated seamlessly with ..." Read more
"Updates every step of the process"
"Customer Service was top notch!!! Constant reliable updates too!!!"
"Love the level of communication and speed with this team. They were all fantastic!"
"Accurate communication about status of repairs was horrible…"

My Experience

Using an outside source to do your calibration on repaired vehicles is not efficient. It causes unnecessary delays. Using non OEM parts to repair is also a time wasteful way of doing business. You need to re evaluate your protocols. All in all the repair was completed and looks good.

My Experience

I really appreciate the effort and help offered by the team and Caliber. Thank you.

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Returned Clean

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Did a good job , kept me informed, dealt with additional insurances issues.

Customer Service

Did a good job , kept me informed, dealt with additional insurances issues.

My Experience

The Aubrey location did a good job and took care of my concerns. They were friendly and cared about my experience. The manager took care of my repairs. I am grateful for him getting my warranty work completed.

My Experience

Good job! Quick and fast with perfect results.

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My Experience

You all did a great job. Thank you for taking care of me and keeping me updated on my black 2021 Chevrolet. I will definitely keep yoi in mind if I need body work again. Take care.

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Returned Clean

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My Experience

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My Experience

I was very happy with the work performed. I also appreciate the clear communication all along the process.

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Repair Quality

Car looks great and operating well.

Customer Service

They were great about walking me through the process and working directly with the rental car company and my insurance. I did ask if they could add on an unrelated repair for me to cover at my own expense, but they never gave me a quote.

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My Experience

Thank you for taking care of the repairs on my Audi.. job well done. Your staff was very friendly and professional.

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This location was great. I was conscious to read the reviews of this location and very pleased with the experience.

Repair Quality

staff was very professional and answered my questions

Customer Service

Customer service was spot on. Very pleasant.

Returned Clean

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