Caliber - Austin - Highway 620

4.8 (10,266reviews)

97%

(512) 331-8083

12322 Ranch Road 620 North, Austin, TX 78750

97%

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12322 Ranch Road 620 North
Austin, TX 78750

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About Caliber - Austin - Highway 620

See Photos

12322 Ranch Road 620 North
Austin, TX 78750

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 26 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair
On-Site Car Rental

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Acura

Ford

Honda

I-Car

Call

Website

Reviews (10,266)

Sort By:
Newest
Rating

8,295 Customers Rated

5 Stars

67.7% Complete

(6949)
4 Stars

8.7% Complete

(891)
3 Stars

1.9% Complete

(193)
2 Stars

0.9% Complete

(97)
1 Star

0.4% Complete

(36)
< 1 Star

1.3% Complete

(129)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding service quality, with many noting that repairs were completed to a high standard, often leaving vehicles looking brand new. The team received strong recognition for proactive and transparent communication, including regular text and phone updates that kept customers informed throughout the repair process. Timeliness was a frequent highlight, with numerous customers pleasantly surprised that their vehicles were completed ahead of schedule. A few customers noted areas for improvement, such as occasional delays in parts availability, inconsistent follow-up communication, and isolated quality concerns flagged upon vehicle return. Overall, the vast majority of customers expressed high satisfaction and indicated they would recommend the shop to friends and family.

Select to learn more

Service Quality
Timeliness
Communication

"... thorough, and courteous throughout the entire process. The repair exceeded my expectations, and I was pleasantly surprised that both the interior and exterior of the vehicle ..." Read more

"... comfortable about the process of repairing your vehicle. Everyone is professional, respectful, and thoughtful towards your needs." Read more

"The process was explained very well, and the work performed was very high quality. Customer service from the front to back was excellent."

"... and kept me updated throughout the entire process. My car was returned in excellent condition and looked as good as new. The turnaround time was reasonable, and the customer ..." Read more

"Turn around time was faster than expected and my car looked like it had never been in an accident. Staff was professional and kept me updated every ..." Read more

"Caliber did an amazing job with our vehicle repairs and much sooner than we expected."

"2 weeks earlier than the estimated time!!"

"I was told the repairs would be done by October 20th, and they were completed today, October 10th. My car looks fantastic!"

"Repairs were done in a very timely fashion and, cosmetically, my vehicle looks great."

"... control and they kept me updated every step of the way. I have never had better communication from a service provider than what I recieved from Caliber." Read more

"Customer service was awesome. Was kept up to date on every step in the process. Repair work was excellent."

"Caliber Collision did an amazing job on my Toyota RAV4! The staff kept me updated, the repair was done on time, and my car looks brand new again. Excellent service and quality work—I highly ..." Read more

"The communication from them keeping us apprised of the progress was phenomenal and the repairs were also excellent, wonderful job ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... thorough, and courteous throughout the entire process. The repair exceeded my expectations, and I was pleasantly surprised that both the interior and exterior of the vehicle ..." Read more

"... comfortable about the process of repairing your vehicle. Everyone is professional, respectful, and thoughtful towards your needs." Read more

"The process was explained very well, and the work performed was very high quality. Customer service from the front to back was excellent."

"... and kept me updated throughout the entire process. My car was returned in excellent condition and looked as good as new. The turnaround time was reasonable, and the customer ..." Read more

"Turn around time was faster than expected and my car looked like it had never been in an accident. Staff was professional and kept me updated every ..." Read more

"Caliber did an amazing job with our vehicle repairs and much sooner than we expected."

"2 weeks earlier than the estimated time!!"

"I was told the repairs would be done by October 20th, and they were completed today, October 10th. My car looks fantastic!"

"Repairs were done in a very timely fashion and, cosmetically, my vehicle looks great."

"... control and they kept me updated every step of the way. I have never had better communication from a service provider than what I recieved from Caliber." Read more

"Customer service was awesome. Was kept up to date on every step in the process. Repair work was excellent."

"The communication from them keeping us apprised of the progress was phenomenal and the repairs were also excellent, wonderful job ..." Read more

Beatriz (Mazda owner) reviewed 8/12/26

Brandon is great!! :)

Julie (Nissan owner) reviewed 8/12/26

The customer service was beyond my expectation! From the front desk to James, who fixed my car. I was always kept informed and there were no surprises. I will definitely recommend Caliber Collision!

Ram Mohan Reddi (Toyota owner) reviewed 8/11/26

Vijay (Honda owner) reviewed 8/11/26

Perry (Lincoln owner) reviewed 8/11/26

Great communication, great repair

Very professional. Kept us informed through the entire

Thomas (Cadillac owner) reviewed 8/10/26

Natalie (Ford owner) reviewed 8/10/26

A.g was very helpful and communicative the entire time

Stacy (Toyota owner) reviewed 8/10/26

Derek (Ford owner) reviewed 8/10/26

Jake did a fantastic job handling my repairs and got my truck back to me within a few days of dropping it off for repairs. Outstanding quality and service. Would absolutely recommend taking your vehicle to caliber!

Ye (Hyundai owner) reviewed 8/8/26

Michael (Ford owner) reviewed 8/7/26

William (Toyota owner) reviewed 8/7/26

Fast, friendly more than I expected from any repair shop. Everyone was kind knew their jobs was accurate with their information. Job was done in two days wow.

Carrie (Lexus owner) reviewed 8/7/26

Aleksandr (Honda owner) reviewed 8/6/26

John M (Toyota owner) reviewed 8/6/26

Caliber Collision did a great job repairing my vehicle and I am happy with the the outcome

I would have like more communication as to the status of my vehicle

Lisa (Honda owner) reviewed 8/6/26

Russell (Infiniti owner) reviewed 8/6/26

Betty Lou (Honda owner) reviewed 8/5/26

David, AG, James and Erica treated me kindly and professionally. They are friendly and helpful; they provide excellent customer service and do a beautiful job with repairs. I highly recommend the 620 Caliber Collision team.

David, AG, James and Erica were kind, professional, and friendly. They provided excellent customer service!

Rejeana (Buick owner) reviewed 8/4/26

My car looks perfect, like it never even got hit! Thank you for making it look so good! Even though it’s old I still love it and want it to last as long as possible :). And it was cleaner than it’s been in a long time. Getting back into it was like coming home from a long trip.

We’ve had cars repaired at this Caliber location several times before and consistently receive the same high quality repair and service. I will return if needed and will definitely recommend it to friends.

My car looks perfect, like it never got hit. I also really appreciate how clean it was when I picked it up, both inside and out.

I appreciate all the updates throughout the process.

Belinda (Toyota owner) reviewed 8/3/26

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You should choose an auto body repair shop that has "state-of-the-art" equipment and auto body certified technicians.

Caliber - Austin - Highway 620

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Austin - Highway 620

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (10,266)

8,295 Customers Rated

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 0.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 2.0/5.0

Repair Quality - 2.5/5.0

Customer Service - 2.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 4.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?