Caliber - Bakersfield - Kern St

4.9 (1,686reviews)
97%
111 Kern St,  Bakersfield,  CA  93305
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In operation 29 years, 6 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (1,686)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, excellent communication, and impressive timeliness. Repairs are frequently described as flawless, with vehicles returned looking brand new. Customers highlight thorough, proactive updates throughout the repair process via calls and texts. Many vehicles were completed ahead of the estimated date, which customers greatly appreciated. Vehicle cleanliness upon return was also a recurring positive note. A few customers mentioned minor concerns such as incomplete parts replacement, interior cleanliness after repairs, and occasional paint quality issues, reflecting areas noted directly from customer feedback for continued attention.
AI-Generated from reviews written in the last 12 months
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"... with patience, and made everything stress-free. The repair on my vehicle was done beautifully and with great attention to detail. My car was returned to me in excellent ..." Read more
"... repaired and left looking as if nothing occurred. Body panels and paint were left as OEM. High quality work & quick." Read more
"... were badly damaged. The team at Caliber Collision repaired everything perfectly—my Mazda looks and drives like nothing ever happened. They kept me updated throughout ..." Read more
"My experience of caliber collision was excellent from the great customer service of the receptionist, my service writer at the work completed in my car. ..." Read more
"... vehicle. By CaLiber Collision on 111 Kern st. 93305. Were beyond my expectations . Couldve sworn they secretly traded out my old car for a brand new vehicle off ..." Read more
"It was done 20 days before it wqs quoted to be finished. They drove to get the parts instead of waiting for shipping"
"Earlier than expected date"
"The workmanship quality was excellent and the repairs were completed in less time than expected. We are very pleased."
"... vehicle stated it would be ready by the 12th. But ended up getting a phone call 3 days early to pick up the car. It was a slower time they didnt have much cars so ..." Read more
"... sure everything was done right. They also had my truck ready even before the estimated repair time. Im very satisfied with the experience and would definitely ..." Read more
"... timely manner, quality of work performed excellent, staff kept me informed daily on progress, 5 star business review" Read more
"Communication between our Service writer was outstanding we continue to get text to show us where our car was ..." Read more
"I was contacted and informed about my vehicle during the repair process."
"Patience was definitely a 1010. Communication was probably a 710 just because of how many times I had to call myself for new information."
"Exceptional customer service and communication. This team handled everything for us. Appreciate you!"

Likely to Recommend

Repair Quality

Customer Service

Victor was so helpful during this process! He answered all the questions I had and kept me updated throughout the time they worked on my car. He thoroughly explained everything to me and was very kind about it. Amazing job!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great work and customer service

Customer Service

Both employees I dealt with were very professional

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I had a great experience with everyone I dealt with from the front desk and victor was very helpful in explaining how the process works 5 stars

Likely to Recommend

Repair Quality

The car repairs were well done in a timely fashion.

Customer Service

Friendly and courteous

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Great Customer Service I felt very comfortable there

Likely to Recommend

Definitely yes

Repair Quality

Great Customer Service great employees felt very comfortable there. I will recommend this businessto all my family and friends.

Customer Service

Free employees, very friendly made me feel very comfortable. I was a very satisfied with the service.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Top notch

Repair Quality

Professional service from beginning to end. Thank you

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This was the BEST experience I have had. I have never been in an accident and this was a really good experience.

Likely to Recommend

Repair Quality

Victor was FANTASTIC from start to finish!! I will be recommending you to anyone in need of these services.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Not a good job because it’s missing two parts that they never put in. The paint job isn’t well either. There’s a patch of paint that’s looks ashy. Also my car was covered in dust inside when I got it back

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Daniel M was awesome and always communicating with changes and answering all my questions and concerns. Thank you for a great experience and felt at ease when talking to them.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Told everybody to take it to caliber kern!

Repair Quality

Marvin was amazing he took care of all my demand, definitely taking my Lamborghini next time!

Customer Service

Very satisfied amazing work

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Fully satisfied with the service, staff are approachable and kind. Thank you and more power to the company.

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Good service

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would be proud to refer anyone to Caliber Collision.

Repair Quality

I loved Victor. I will be back when I get a chance for two reasons: One is that he had to change the seat to work from the inside of my car, but I don't know how to put my seat back. The other is that I would like an estimate on how much it would cost to unblock the rear window, which sags (as it's a cloth top). I can't see out of it, because it's just a little more than a slit. I love Caliber. It was a wonderful environment all around. I also want to bring back my Landrover, to get the mirror repaired. Thank you for being so caring of your customers. That's becoming a rare thing these days.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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