Caliber - Bakersfield - South

4.8 (3,271reviews)
97%
6301 Schirra Court,  Bakersfield,  CA  93313
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (3,271)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with many noting that repaired vehicles looked brand new and were often completed ahead of schedule. The communication experience was highlighted as a major strength, with customers appreciating daily text and email updates that kept them informed throughout the repair process. Timeliness was a recurring positive theme, as numerous customers were pleasantly surprised to receive their vehicles earlier than the promised date. Some customers noted areas for improvement directly from their experiences, including concerns about aftermarket parts usage, occasional alignment issues, and isolated instances where follow-up on concerns was slower than expected. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"... really do care about their customers they had an exceptional customer service and whoever did the work did an exceptional job. Thank you. You guys were wonderful and I would recommend ..." Read more
"I received excellent customer service at Caliber Collision from the front desk to the estimator to having my ..." Read more
"No notes, Caliber was extremely communicative and the turnaround on my car was extremely fast."
"... looks like they washed and cleaned it inside and out. Amazing service and the repairs were done in a very reasonable time. Definitely recommend and will use them again if ..." Read more
"Caliber collision is a well managed company with friendly well trained employees. Their attitude and facilities are top tier."
"My truck was done one week before the scheduled repair time"
"... kind and helpful I definitely recommend that team . They literally got done with my car in two days and was scheduled to be out for a week 🙌🏽" Read more
"... kept my updated on a daily basis about my car and got my car fixed and back to me 4 days earlier than expected. Absolutely amazing service." Read more
"... they did they did to my car was even happier that I got my car back sooner than they promised to get it back to me" Read more
"... at first that the car would be done December 19th, they actually finished on December 12th. car looks brand new!" Read more
"Everyone was nice, helpful we were kept up to date on repairs. Communication was great. Customer service 1010"
"... repaired with high quality and sooner than expected. Their team had excellent communication with me throughout the process." Read more
"Daily texts very helpful, keeps me updated on the process"
"Great work cant even tell what happened to the car and I enjoyed the communication"
"The communication was superb and kept me up to date on everything! There is know one better!"

Likely to Recommend

Repair Quality

Customer Service

Thank you for a job well done

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Very good service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You can't even tell that the car was damaged.

My Experience

Both ladies that helped me did an amazing job. They were extremely helpful along the whole process. They deserve a raise they went above and beyond

My Experience

I had a great experience at Cali Collision! Marina was amazing—very attentive, professional, and kept great communication with me throughout the entire process. She made sure I stayed updated and felt taken care of from start to finish. Big shout-out to Marina for doing such an amazing job! Thank you for the excellent customer service! Highly recommend! 🙌🚗✨

My Experience

My service advisor was amazing! The front desk lady was super awesome! You’re lucky to have them on your team. Super attentive and communicative. Simply perfect experience. I mean no one wants to go in to get there personal truck repaired but I’m happy I went here. I felt they were taking care of my truck on a personal level.

Likely to Recommend

After I get notified about my other claim I’m going back

Repair Quality

The service was awesome. Communication is big for me, it supersedes my expectations. Under promised over delivered. Told me what to expect and when to expect it. Marlon is amazing. He was quick and the repairs look great so far.

Customer Service

Marlon is the man!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great people. The estimator Marlon works fast to get your parts and vehicle going. A bit too fast that we hit a bump in the process. Shout out to the manager who spoke to me and handled some business. Thanks for cleaning/washing my truck interior/exterior It came out nicely upon pick up.

My Experience

Likely to Recommend

Repair Quality

I forgot his name, but the guy in charge of my car, kept in touch and kept me informed about the progress..

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

This was my second time using Caliber Collision, and once again, I had a great experience!The staff was very kind, attentive, and kept me updated every step of the way dropped my vehicle off on Wednesday, and it was completed the following Thursday—a day earlier than the estimated completion date\. I truly appreciate their excellent communication and quick service.I would definitely recommend Caliber Collision!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was courteous and repairs were done faster than I expected which made me very happy. Repairs were less than an earlier quote from another company. I would take my future repairs to you first.

Likely to Recommend

Torally

Repair Quality

Excellent customer service

Customer Service

Excellent

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Everything looked amazing doesn’t even look like the vehicle was involved in an accident and everything was done a timely manner and the communication was perfect. Thank you guys

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

The repair near perfect! Marlon was very communicative with me throughout the process. I gave it a 9/10 because it was a day late then what the app said.

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

My Experience

Defect in the Repaired Driving side rear door glass movement was pointed out to Operations manager Ricardo who identified the defect in workmanship and offered to have it rectified Monday 8.3.26 morning Overall the repair job is satisfactory.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service with excellent staff, everyone wanted to please

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