Caliber - Banning

4.9 (1,015reviews)
98%
1585 W. Ramsey St,  Banning,  CA  92220
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In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (1,015)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, with many noting that repairs exceeded expectations and vehicles were returned looking brand new. The team receives high marks for clear, proactive communication, including regular text and phone updates throughout the repair process. Timeliness is a recurring highlight, with numerous customers noting their vehicles were completed ahead of schedule. The friendly, professional, and welcoming atmosphere is frequently mentioned, and the added touch of returning vehicles cleaned and washed is widely appreciated. A small number of customers noted isolated concerns around communication gaps, minor paint imperfections, and cleanliness upon vehicle return, reflecting areas customers feel could be further refined.
AI-Generated from reviews written in the last 12 months
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"... recommendation to anyone who asks me my opinion. Top notch professional work and attention to the slightest details. Im more than pleased. Im impressed and thankful that ..." Read more
"I am very satisfied with the service! It feels like I have a brand new car especially with the cleaning and wash that was done. ..." Read more
"... technicians who did the repairs. The car looks great. I can tell they made a special effort to polish the car to make sure the old parts look as good as the new ..." Read more
"... did before both accidents. They did an amazing job. They even repaired things that another shop completely ignored." Read more
"Excellent service!! I was so impressed with everyone the workmanship, the professional, the thoroughnesss I cant praise this shop enough. ..." Read more
"It was ready 3 days before the estimated time."
"I couldnt have asked for better communication I got my car almost two full weeks early and I was always getting calls to let me know about the changes I got the best communication"
"It was completed a week early."
"... gave me status updates at every phase of repairs. It was ready before the estimated time which I loved and they kept me i formed along the way. The personnel ..." Read more
"At no fault of the shop my wait was extended a week however they did it to get the job done correctly which I can appreciate !"
"I couldnt have asked for better communication I got my car almost two full weeks early and I was always getting calls to let me know about the changes I got the best communication"
"From start to finish and during repairs they gave me status updates at every phase of repairs. It was ready before the ..." Read more
"... recommend the shop to a friend or family member. Communication was amazing and a very stressful situation was handled with care" Read more
"... fixed car, everyone was so friendly and helpful. They stayed in communication with me throughout the whole process, which I was grateful for. 1010 experience, would ..." Read more
"Excellent communication and service. Thank you for exceeding my expectations, your professionalism and kindness through the entire ..." Read more

My Experience

Louis was Amazing throughout the whole process. Great knowledgeable and patience, Stephanie in the office was very helpful too in answering questions when I called. Thank you

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I'm very satisfied, thank you for taking care of my car while you were working on it. Big thumbs up to Louis, my advisor during this process. 🙌

Likely to Recommend

Repair Quality

Rude staff

Customer Service

Rude staff

Kept me Informed?

No

Ready on Time?

Yes

My Experience

I appreciate how professional and kind the staff were. They made a potentially stressful process very easy. 😊🩵🩷

Likely to Recommend

Yes I would

Repair Quality

The staff were great at their job and helped the process go smoothly. I had a great experience.

Customer Service

Thank you everyone. Great customer service.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

The looks professional

Repair Quality

It’s ok job

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Thanks to all for everything! Job was done great and finished ahead of schedule! Very happy with my experience with Caliber Collision! Thank you Bruce 2011 Tacoma.

Likely to Recommend

Repair Quality

Customer Service

Very good customer service. Louis did a great job explaining my repair and keeping me informed.Guys in the shop did a great job repairing my truck.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent communication and service. Thank you for exceeding my expectations, your professionalism and kindness through the entire process.

Likely to Recommend

Repair Quality

You guys did a great job on my car. The estimated time was a little longer than first evaluated, but overall satisfied.

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

It has been a bit unfortunate that my family has needed repairs on three vehicles, all for different reasons. However, from our first experience, we have been very pleased with the work done and the communication with Louis, even while we were out of the country. I highly recommend Caliber Collision for auto repair.

Likely to Recommend

Repair Quality

We are very pleased with Caliber Collision. The repairs to our car look better than the original. Louis keeps us informed of the progress on the repairs and took care of everything we needed. We highly recommend this repair shop.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I’ve already referred family and friends over the years!

Repair Quality

I’ve had work done through Caliber before and it’s always a great experience!

Customer Service

The personnel is so friendly and welcoming. They made sure the process was expedient and easy. Stress free

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent customer service. Louis kept me informed every step of the process. The work was completed with such attention to detail, and in a reasonable amount of time. The repair team really knows their craft.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for your great job.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Great customer service. From start to end, the staff were incredible and informative. The car looks amazing great work.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Second time with issues

Repair Quality

Bad communication really hard to get a hold of anybody you proceed with some work without my authorization

Customer Service

No customer service at all

Kept me Informed?

No

Ready on Time?

No

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