Caliber - Hemet

4.9 (2,451reviews)
97%
235 S Palm Ave,  Hemet,  CA  92543

In operation 29 years, 8 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (2,451)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional service quality, with many highlighting the professional and friendly staff who go above and beyond expectations. Communication stands out as a major strength, with customers appreciating daily updates via text and phone calls that keep them informed throughout the repair process. The shop excels in timeliness, frequently completing repairs ahead of schedule - often days or even a week early - which customers find impressive and convenient. Quality of work receives high marks, with many noting their vehicles look brand new or better than before the accident. The streamlined process from drop-off to pickup, including coordination with rental car services, adds to customer satisfaction. While most experiences are overwhelmingly positive, a few customers noted minor issues like interior dust after repairs or occasional delays due to parts availability.
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"I cannot recommend this body shop enough! From the moment I walked in, I was treated with genuine care and professionalism. The customer service is absolutely top-notch — friendly, ..." Read more
"So impressed with the friendly professionalism. Wonderful work and communication. Job done earlier than expected. Truly the best service Ive had anywhere in recent ..." Read more
"Everything was streamlined from the drop off of my vehicle, to being able to get a rental car, to completion of the vehicle. There was communication throughout, and my car was ..." Read more
"Thorough, efficient, and knowledgeable staff. Also excellent communication the entire way through. Thank you!"
"Thorough, customer focused, exceeding professional and extremely expedient. Off the chart clear, concise, prompt communications. ..." Read more
"I was happy it was ready before the due date"
"Amazing times and very good customer service. We was expecting for our Van to be in the shop for 2 weeks or more and they got it done in 5 days."
"I was able to pick up my car 3 days before the promised date and even tho I was in a rental, I was very happy ..." Read more
"It was ready way before the time promised."
"Yes! I was told it would take about 10 days and they had it ready in 7! Outstanding service and very detailed service!"
"Extremely helpful and kind staff. Frequent updates and great communication. Fast!! Great experience. Made my experience less ..." Read more
"Great communication from the start, sending me notifications on the status of my vehicle. The entire staff was great help!"
"They provided exceptional status updates."
"The communication both by text and phone call was great."
"They were excellent in keeping me informed throughout the process"

My Experience

Everything from start to finish was excellent and team was helpful and im very pleased Thank you

My Experience

My Experience

I was very satisfied with Caliber Collision. I was especially impressed with Alex. He went above & beyond, great communication skills which many no longer have. I was so impressed with Alex I will be getting some cosmetic work done on my car at Caliber with Alex as my advisor through the process.

Likely to Recommend

I already have done this

Repair Quality

Alex went above & beyond!

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Thank You for a beautiful job well done!

Customer Service

Everyone was very nice.

My Experience

It was a pleasure working with the team at Caliber. Everyone I encountered was friendly and professional. This was my first accident so I had no idea what to do. They made the process stress free and easy to understand. I hope I never have to use their services again, but if I do, I would return without hesitation.

Likely to Recommend

Repair Quality

Quick, painless, no fuss no muss. I’ll be coming back

Customer Service

Impeccable reasonable and very nice

My Experience

Good job

My Experience

Lori and Z were awesome!

My Experience

It has not been 24 hours but so far everything looks amazing… thank you so much… and they cleaned my car as well… I truly appreciate you guys… God bless..!!

My Experience

My car looks so wonderful I’m so happy to see a beautiful paint job thank you for quick service getting it done so fast from the date July 28th you said and was done July 21 .

Likely to Recommend

Repair Quality

10 you guys did my car such like brand new again I’m very satisfied 100 present-

Customer Service

My Experience

They communicated excellently. The repairs look great!

Likely to Recommend

Repair Quality

Customer Service

My Experience

You all do a great job over there, keeping the customer updated with the repair process as well as finding the right parts for the vehicle . Also, the new assistant / lady at the front desk is amazing .

Likely to Recommend

Repair Quality

Customer Service

The lady at the front desk is very friendly, helpful , and hot

My Experience

The people are very friendly and professional. They do the work in a timely manner. Everybody treats the customers with respect I recommend that company very high standard. Thank you very much. I will recommend all my friends there if they have to have work done on their car thank you very much. I appreciate it.

Likely to Recommend

I will recommend the shop to all my fans and family

Repair Quality

The people were very polite, professional, and did the work very very good. I am very happy with the experience. I will recommend all my friends. Thank you very much. I appreciate it.

Customer Service

Yes, very professional and everybody was very nice and courteous, and the whole experience was good

My Experience

From signing in until getting my car returned 3 days later all of the staff were professional knowledgeable and absolutely understand the importance of customer service I will recommend them to my friends

Likely to Recommend

I told my insurance adjuster at the auto club I highly recommend caliber

Repair Quality

Excellent Professional Service

Customer Service

Excellent Professional Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

All the experience was really fast and great, since I got to the shop the first day, and all the way until completion. I like how well my car looks, I can easily tell that a real professional team was involved in all the repairs. I’m very thankful for all your hard work. Thank you Caliber Collision of Hemet CA.

Likely to Recommend

It’s for sure that I will come back on the future or recommend this repair shop to anyone I know.

Repair Quality

All the experience was really fast and great, since I got to the shop the first day, and all the way until completion. I like how well my car looks, I can easily tell that a real professional team was involved in all the repairs. I’m very thankful for all your hard work. Thank you Caliber Collision of Hemet CA.

Customer Service

All respectful and professional.

Likely to Recommend

Repair Quality

great service on my car and the people are outstanding. Love the communication and the car looks like brand new

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

They made the process very easy. Staff were professional and friendly. Communication and hand off were easy. Paint job was great. I highly recommend this shop.

Likely to Recommend

Repair Quality

Customer Service